Intake Specialist

Join to apply for the Intake Specialist role at Isaac Health At Isaac Health, we're on a mission to improve brain health at the population level by providing greater access to specialty brain health and dementia care services for all. We believe that everyone everywhere deserves to get the care they need, and are striving to make care convenient and accessible while tackling the stigmas that surround brain health conditions. Since launching in 2022, Isaac Health has scaled to provide brain health and dementia care services to more patients and families across the US. With support from leading healthcare investors, we’ll continue to provide high‑quality, patient‑centered care, focusing on clinical quality and safety. Key Metrics: 92% of clients report an improvement in their cognitive goals within 3 weeks. 73% of clients or their care partners report improvement in neurocognitive symptoms after 6 months. 70% of clients remain engaged with Isaac Health after 6 months. The Role Isaac Health is seeking a detail‑oriented, tech‑savvy, and personable Intake Coordinator. In this role you will be the first point of contact for many of our patients, ensuring a smooth and welcoming experience. Key Responsibilities Manage and confirm patient appointments via phone, email, and our scheduling system. Collect, verify, and organize patient intake information accurately. Support patients in setting up for their telehealth visits, including basic tech troubleshooting. Maintain clear communication with clinicians and other internal teams. Proactively address and overcome appointment cancellations by re‑engaging patients or offering alternate options. Document all interactions and updates in our EMR system promptly. Follow up with patients as needed to ensure continuity of care and satisfaction. Required Skills And Qualifications Strong organizational and time‑management skills. Excellent communication and interpersonal abilities. Comfort with using digital platforms and basic troubleshooting (Zoom, EMRs, online forms, etc.). Experience in a healthcare or telehealth environment is preferred. Ability to multitask in a fast‑paced, remote setting. High school diploma or equivalent required; associate’s or bachelor’s degree a plus. What We Offer Mission‑driven impact Shape the future of the largest and fastest‑growing online brain health care company. Build a platform improving lives and well‑being of hundreds of thousands of people. Join a community of high achievers passionate about brain health. Path to develop and grow Readily available clinician leadership for case consultations. Access to innovative technology to support highest quality care. Access to continuing training and education. Remote‑first model Work virtually from anywhere in the United States. Culture and connectivity A highly responsive and supportive team of clinical and operational management. Decreased administrative time for clinicians through technology improvements and automation. Fully integrated, data‑enabled EMR with embedded clinical decision support and task management system. Opportunity to participate in strategic development initiatives to improve clinical quality, safety, and processes. Note Please do not contact Isaac Health about your application; we will review your CV/resume and reach out via email if shortlisted. Isaac Health takes diversity, equity, inclusivity, and belonging seriously. We seek to build a creative, productive, forward‑thinking, inclusive team that reflects the diverse communities we aim to benefit. #J-18808-Ljbffr