Operations Coordinator

OverviewJoin to apply for the Operations Coordinator role at Alan.OurOps: We are building a vertically integrated health partner that unites insurance and smart healthcare delivery into one system. We connect all aspects of care to create a member-centric healthcare experience and empower people to live healthier lives. We partner with 35K+ companies, serving 730K+ members, and have reached €540M+ in ARR. Our team of 650+ people operates across France, Spain, Belgium, and Canada.About AlanAlan’s vision is to make prevention the new norm of care for all. Our mission is to help people live in good health to 100 while helping employers feel proud, turning health benefits from a cost centre into their most valuable investment. We build a platform and operational capabilities to deliver insurance and health services at scale.We value collaboration, transparency, and bold thinking. We hire the best people and support their growth through coaching and development opportunities.ResponsibilitiesThe Operations Coordinator works on a specific subset of services we deliver (e.g., claims, fraud, clinic management). Core responsibilities (about 70–80% of the time) include:Run our Insurance or Health services processes (Ops Runner)Day-to-day follow-up and monitoring of operationsFlag risks and opportunitiesIn detail, responsibilities include:Operating our processes (invoicing, claims treatment, managing provider network, supporting internal teams with live operations and documentation)Defining and owning the best monitoring scheme to track volumes, efficiency, SLAs, and to identify risks and improvement areasSupervising partnerships (e.g., teleconsultation, claim operators), negotiating, and ensuring business continuityPerforming controls on daily operations to ensure correct decisions and identify training needsEscalating feedback and prioritizing initiatives to improve processes and servicesAdditionally, you will implement continuous improvements to our processes (about 20–30% of the time), such as automation, external communications enhancements, and process auditing.Experience & SkillsExperience: We hire within the A2-B level range. We welcome candidates from diverse backgrounds including operations, support, and customer-facing roles. Examples include:Operated processes/services for companies during scale-up or in industrial/logistic sectorsWorked in Support functions (Customer Support, People Operations, etc.)Customer-facing Commercial experience (e.g., account manager or Customer Success Communications)Event coordination experienceSkills:Passionate about delivering and optimizing top-notch operations; willing to dive into technical processesStrong problem-solver with a member/customer satisfaction focusHighly organized with attention to detailExcellent written and verbal communication in English and French (C1+), with empathyAble to work independently in a fast-paced environmentAdaptable and flexible to varying situationsNice to have: experience in insurance or healthcare; analytics skills to explore dataRoles and PoolsOur Run organisation comprises pools of 3–7 Ops Runners responsible for specific topics. Examples include:Alan therapy: managing therapy lifecycle, relationships with therapists, and related processesClaims: processing claims, monitoring provider performance, and ensuring customer satisfactionFraud: investigating suspicious claims and preventing fraudulent paymentsSet up: onboarding/offboarding customers, invoicing, and ensuring data quality for invoicingNote: we seek versatile profiles who can join any pool and explore new scopes over time.Perks & BenefitsWe offer a comprehensive package to support well-being and growth, including:Fair rewards with generous equity for permanent contractsFlexible office options and remote work supportHigh-quality equipment (MacBook Pro, peripherals, headphones)Flexible vacation and working hoursDelightful healthcare insurance (coverage varies by country)Country-specific transport benefitsLearning and training opportunitiesCoaching culture and dedicated coaching from day oneParental leave for new parents (permanent contracts)Important note: We hire people, not roles. If you’re excited but don’t meet every box, we’d love to hear from you. We encourage applicants from all backgrounds.If you identify as a woman: research shows women often apply only when meeting 100% of requirements. This is a guide, not a checklist. We welcome your application.Check out our About Alan, Career pages, Medium, blog, and Glassdoor for more info.Seniority level: Mid-Senior levelEmployment type: Full-timeJob function: Management and Manufacturing; Industries: InsuranceReferrals increase your chances of interviewing at Alan. Get notified about new Operations Coordinator jobs in La Rochelle-Normande, Normandy, France. #J-18808-Ljbffr