Care Ops

Care OpsJoin the Care Ops team at Alan. The Care Ops team supports the Care Community globally (France, Belgium, Spain, Canada) by providing tools, processes, and data to deliver on Alan’s roadmap and strategic plan. Care Ops is accountable for operational excellence and efficiency in Care, enabling the Community to scale without compromising user experience.Our MissionAlan’s vision is to make prevention the new norm of care for all. We help people live in good health to 100 while helping employers feel proud, turning health benefits from a cost centre into their most valuable investment. We build a vertically integrated health partner that seamlessly unites insurance and smart healthcare delivery into one system. By connecting all aspects of care—private, public, and direct to consumer—we create the most member‑centric healthcare experience.Culture & ValuesWe have a set of cultural values that guide our approach to work:Mission is the Boss: long‑term thinking, mission above all elseMember & customer‑led: obsessed with solving problems and delighting usersChampions of excellence: extremely high standards and talent densityDistributed ownership: everyone owns their decisions and resultsRadically transparent: all information accessible, written‑first, async decisionsOptimistic alchemy: optimists who collaborate with genuine careEmpathetic challengers: direct, caring feedback to help each other growBold contrarians: think differently, try new approachesDisciplined execution: decisive action with compounding focusFight for simplicity: high‑impact processes, smart frugalityWhy Join Care Ops NowWe are at a turning point as we prepare to support millions of members and set standards in the industry. The Care Ops role presents an opportunity to join a team with high talent density, distributed ownership, and ambitious objectives, including:People: Join a team empowered by Crew Leads and a proven internal mobility engine.Processes: Manage high volumes, collaborate with Product and Sales, and partner with external teams in France and Spain.Innovation: Contribute to automating 40 % of member conversations and scale to 3 million members.Role & ResponsibilitiesCollaboration: Work closely with Care, Ops, Data, Engineers, and Product teams.Efficiency and Performance MonitoringConduct deep dives into performance monitoring (SLAs, ticket‑level framework, etc.) and share actionable findings.Identify areas where processes don’t scale, prioritize them, and introduce solutions that include automation, externalization, or AI‑driven use cases.Push and prioritize efficiency needs to the Product crews.Contact ExperiencePilot the launch of new contact channel projects, such as a direct phone line for large and very large deals and digitally challenged members.Support the globalization of Alan’s contacting experience and anticipate impacts for the Care Community.ToolingIdentify and prioritize scalable tooling improvements and propose automation and AI‑driven use cases.Collaborate with Product to improve tooling stack efficiency.Lead implementation of new processes and push adoption across relevant parties.Evangelise AI within the Community to foster understanding and integration.Own the tooling stack (Automation Platform, Intercom, Dust, Klaus, Aircall, etc.) and act as the point of contact for tooling needs, ensuring compliance with security and legal requirements.Manage business partnerships with external providers and oversee RFP processes.Who You Will Excel AsPossess strong written and verbal communication skills in English & French.Have excellent project management and leadership skills to coordinate multiple stakeholders.Be passionate about process optimisation and implement solutions in a quick and iterative way.Have an organised and structured mindset.Showcase robust data analytics abilities (SQL highly desirable).Be able to work independently in a fast‑paced environment.Demonstrate excellent growth potential.Show interest in no‑code, AI, and tooling.Whether you are a recent graduate with a passion for AI and no‑code or an ops professional with 3‑5 years of experience, we want to hear from you. Our ideal candidate thrives in a startup or tech company environment and is excited to make significant impact in a growing company.Perks & BenefitsFair rewards. Generous equity packages complement your base salary for permanent contracts only.Flexible Office. Amazing office space at our HQ, sponsored co‑working hubs, or a full‑remote experience with home office equipment sponsorship.All the tools you need. MacBook Pro, keyboard, laptop stand, monitor, Bose noise‑canceling headphones.Flexible vacation policy and working hours. Organise your time as you wish.Delightful healthcare insurance. Extremely comprehensive health insurance—100 % of the contribution covered by Alan for you and your family, for permanent contracts only.Transport. Country‑specific commuter benefits.Learning & Training opportunities. Highly flexible training policy; free books and budget to attend conferences.Parental leave. Extended parental leave for all new parents, for permanent contracts only.Equal OpportunityWe value diversity and encourage individuals from varied experiences and backgrounds to apply. Alan is an equal‑opportunity employer. We do not discriminate on the basis of race, colour, national origin, religion, sex, sexual orientation, gender identity, disability, or any other protected characteristic.How to ApplyIf you feel you don’t have all the necessary prerequisites but the role matches where you are now or where you’d like to grow, we encourage you to apply. Not everybody will enter our recruitment process, but everyone—no matter how under‑represented—should feel free to apply.Find more information on our About Alan page, our careers page, as well as our Medium, blog and Glassdoor pages for more info. #J-18808-Ljbffr