Senior Technical Account Manager Tech · Paris · Hybrid
il y a 1 jour
Senior Technical Account Manager Tech • Paris • Hybrid About Qevlar AI Qevlar is a B2B SaaS startup that strives to massively increase the productivity of cybersecurity teams. We develop AI Cybersecurity Analysts that augment Security Operations Centers (SOCs). Since our creation 2 years ago, we have: Raised €14 million in seed funding led by EQT Ventures and Forgepoint Capital Been incubated both by Microsoft (genAI studio) and Meta (AI program) Deployed our solution to Global 500 companies and leading MSSPs in EMEA and NA (Equans, Nomios, Globalconnect, Almond) Own the technical success of our customers - from implementation to long‑term optimisation. First TAM hire: build the function from the ground up. Reporting to the CTO. Partnering closely with our Senior CSM (who owns the commercial relationship). What will you do Implementation & time‑to‑value Lead platform implementations end‑to‑end: connector setup, SIEM/EDR/SOAR integrations, playbook wiring, tuning and validation to maximise accuracy and ROI Run technical onboarding: architecture reviews, deployment plans, go‑live checklists, admin/user enablement Ongoing technical success & support Be the trusted technical advisor for enterprise SOC teams and MSSPs Own technical support and triage: investigate issues, reproduce/debug, drive resolution, and elevate to engineering when needed (This is a platform role - not a managed MDR/IR service.) Identify optimisation opportunities: review investigation outputs, diagnose accuracy issues, and improve operational outcomes Product feedback & function building Translate customer feedback into actionable insights for product and engineering (clear problem statements, repro steps, impact, proposed fixes) Build the TAM function: playbooks, runbooks, knowledge base, implementation templates, and internal processes Help hire and mentor future TAMs as we scale Who you are You have: 5+ years in cybersecurity, with hands‑on SOC experience (Tier 2/3) or close work with SOC teams (consulting, delivery, advisory, solutions) Real experience building SOAR playbooks / automation workflows Strong knowledge of SIEM/EDR/SOAR ecosystems (Splunk, Sentinel, CrowdStrike, SentinelOne, XSOAR…) Comfort with APIs / JSON, log investigation, and practical scripting (Python and/or SQL is a strong plus) A customer‑facing background (consulting, solutions engineering, TAM, technical advisory) Ability to switch between deep technical work and strategic customer conversations Fluent English Bonus points for: MSSP experience Startup / high‑growth environment Experience with AI-driven security tooling and evaluation/quality loops Why join us First TAM hire: define the function, processes, and standards Direct feedback loop to product and engineering: your input shapes the roadmap Real AI solving a hard operational problem (not chatbot wrappers) Serious customer base: enterprises and top‑tier MSSPs Growth path: evolve into TAM lead as we scale Remote‑friendly, competitive package Hiring process Intro Call Hiring Manager Interview Case Study Culture fit Teams: Tech; Locations: Paris; Remote status: Hybrid; Yearly salary: €75,000 - €85,000; Employment type: Full-time. #J-18808-Ljbffr
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