Digital Operations Service and Process Innovation Lead

Digital Operations Service and Process Innovation LeadDigital Operations Service and Process Innovation Lead1 week ago Be among the first 25 applicantsGet AI-powered advice on this job and more exclusive features.By clicking the “Apply” button, I understand that my employment application process with Takeda will commence and that the information I provide in my application will be processed in line with Takeda’s Privacy Notice and Terms of Use. I further attest that all information I submit in my employment application is true to the best of my knowledge.Job Description:*NOTE This role is location agnostic*:About the role :The Associate Director, Global Digital Operational Web Service & Process Innovation: is responsible for leading innovation in external-facing web-related operational services, products, and processes within the GPD-DDT digital operations team. This role drives strategic advancements in operational efficiency, quality, and customer experience for GPD web assets, ensuring compliance with internal and external regulations while maximizing business impact.How you will contribute :Strategic Innovation & Digital Transformation:Define and execute a roadmap for web-related operational service innovation, aligning with evolving business needs and digital transformation goals.Lead the strategic consolidation and optimization of existing web properties, driving efficiencies and improved user experiences.Partner with cross-functional teams to assess emerging technologies and process innovations that enhance digital operations.Operational Performance & Optimization:Develop and implement enterprise-level strategies to improve operational performance, with a focus on quality, speed, and customer satisfaction.Leverage data analytics and performance metrics to identify trends, optimize workflows, and drive continuous improvement initiatives.Establish best-in-class operational frameworks that enhance scalability, agility, and digital service excellence.Compliance & Risk Management:Ensure all digital operations comply with internal policies, industry standards, and global regulatory requirements (e.g., data privacy, security).Lead risk assessment initiatives, proactively identifying and mitigating operational risks to maintain compliance and governance.Vendor Management:Oversee strategic partnerships with external vendors, ensuring alignment with organizational priorities and service excellence.Drive cost efficiency and contract optimization, holding vendors accountable for performance, delivery, and innovation.Stakeholder Collaboration:Act as a trusted advisor to senior leaders, aligning digital operations strategies with overarching business objectives.Foster cross-functional collaboration among global teams, ensuring seamless execution of digital initiatives and stakeholder engagement.Leadership & Team Development:Lead, mentor, and develop a high-performing team, building digital expertise and operational excellence across the organization.Champion a culture of innovation, collaboration, and continuous learning, enabling teams to drive impact at scale.What you bring to Takeda :Bachelor’s degree in a relevant field; Advanced degree preferred.Extensive experience in digital operations, process innovation, and technology leadership within a global or multi-national organization.Deep expertise in web technologies, digital platforms, and operational frameworks, with a track record of driving measurable improvements.Proven ability to lead cross-functional teams and manage complex digital transformation initiatives.Strong strategic leadership, stakeholder engagement, and communication skills to influence decision-making at all levels.Experience in compliance, risk management, and vendor negotiations, ensuring digital operations meet regulatory and business requirements.More about us:At Takeda, we are transforming patient care through the development of novel specialty pharmaceuticals and best in class patient support programs. Takeda is a patient-focused company that will inspire and empower you to grow through life-changing work.Certified as a Global Top Employer, Takeda offers stimulating careers, encourages innovation, and strives for excellence in everything we do. We foster an inclusive, collaborative workplace, in which our teams are united by an unwavering commitment to deliver Better Health and a Brighter Future to people around the world.Empowering our people to shine:Takeda is proud in its commitment to creating a diverse workforce and providing equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, sex, sexual orientation, gender identity, gender expression, parental status, national origin, age, disability, citizenship status, genetic information or characteristics, marital status, or any other characteristic protected by law.Locations:Zurich, SwitzerlandFRA - France Remote, ITA - Remote, POL - Poland Remote, SGP - Singapore RemoteWorker Type:EmployeeWorker Sub-Type:RegularTime Type:Full timeSeniority levelSeniority levelMid-Senior levelEmployment typeEmployment typeFull-timeJob functionJob functionDesign, Art/Creative, and Information TechnologyIndustriesPharmaceutical ManufacturingReferrals increase your chances of interviewing at Takeda by 2xSign in to set job alerts for “Digital Specialist” roles.Greater Paris Metropolitan Region 1 day agoE-COMMERCE OPERATIONS MANAGER - CDI (H/F/X)Head of Operations / Director of OperationsNeuilly-sur-Seine, Île-de-France, France 2 weeks agoOperations Manager - Uber Direct, FranceManager - Operations Management ConsultingMarketplace Operations Manager - Rest of FranceManager - Operations Management Consulting - Western EuropeInternational Clinical Operations Lead H/FWe’re unlocking community knowledge in a new way. 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