Ingénieur Service Terrain Presses Indigo hf

Description En quelques années la Division Arts Graphiques de HP sest imposée comme un acteur majeur de la transformation de limpression de production en accélérant la transition technologique du conventionnel vers le tout numérique. Aujourdhui HP est le premier fournisseur mondial Européen et Français pour les marchés des Presses Numériques et équipements Grands Formats. Rejoindre HP Indigo est lassurance de rejoindre une équipe service passionnée dans un secteur très innovant qui connait un fort développement mais cest aussi souvrir de nombreuses possibilités dévolution au sein de groupe mondial HP Inc. Envie de découvrir la Technologie Indigo centre névralgique européen de la Division Arts Graphiques de HP se situe en Espagne proche de Barcelone où se trouvent le Centre de Démonstration Européen des Arts Graphiques et le Centre de Formation Européen aux Arts Graphiques. Léquipe Service HP Indigo France est constituée dun Directeur des Services de managers opérationnels de spécialistes techniques dun responsable déploiement et dune trentaine dingénieurs terrain situés proche de nos clients qui interviennent sur les aspects matériels logiciels les installations des presses numériques et les formations sur site clients. Ce que nous ferons ensemble Nous recherchons un Ingénieur service terrain pour la région Sud Est : Lyon (Field Service Engineer). Après une formation complète vous deviendrez le référent technique des presses Indigo auprès des clients qui vous seront affectés. Au quotidien vous réaliserez des interventions techniques destinées à installer et maintenir en production les presses des clients mènerez des actions proactives destinées à améliorer le taux de disponibilité des presses ou la formations des opérateurs… Garant de la satisfaction de nos clients votre engagement et expertise au quotidien permettent dassurer un taux optimal de disponibilité des presses. Ce poste nécessite beaucoup de déplacements sur votre périmètre dinterventions. Qui vous êtes Passionné(e) par le service aux clients vous disposez dune formation en électrotechnique / Electromécanique (BTS ou Ingénieur). Vous avez acquis une première expérience en entreprise de type apprentissage stage ou 1er job et avez de lexpérience / des connaissances dans les domaines électro mécaniques électriques mécaniques pneumatiques fluides informatique (automation studio PC et réseau). Intéressé(e) par la résolution de problèmes complexes vous savez communiquer à lécrit comme à loral. Vous disposez du permis de conduire et bénéficiez dun niveau danglais qui vous permet de suivre des formations et vous exprimer. (Oral et écrit) Vous souhaitez une mission responsabilisante avec un contact client fort au sein dune entreprise internationale de renom Nhésitez plus candidatez Who we are HPs Graphics Solutions Business (GSB) is the HP business serving the graphics industry. GSB serves multiple market segments with a wide range of solutions and technologies printing everything from postage stamps to billboards. Customer segments that we serve include Label & packaging Commercial printing and Large-format printing. We are #1 or 2 in all of the diverse market segments in which we are active. As the leading digital print vendor in the graphics industry we are the driving force behind the analog to digital transformation that is taking place. Our passion is for our customers. We build direct long-term relationships with our customers and channels partners. We also partner with other vendors to offer robust and complete end-to-end solutions that include both software and hardware. At GSB its not just about the press or the printer but rather about a full set of innovative graphics production solutions to create experiences that amaze. Join us in making history as we reinvent the Graphics industry. Job Description The field support engineers key roles are to provide post-sales technical support to customers (large enterprise and SMB customers) in France enabling them to operate and maintain the Series 5 of HP-Indigo presses with high-level of TCE. This includes trouble shooting preventive maintenance testing installation. The job focuses on the diagnosis and repair of electro / mechanical digital offset printing presses and their associated peripherals. We are looking for a graduate engineer to join our experienced team in Lyon Responsibilities Perform break & fix on customer site. Perform preventive maintenance and upgrades Provide on-site support to customers on escalated problems. Lead communication with specialists for unresolved issues. Install & operate HP-Indigo presses Lead high level of customer satisfaction through high level of engagement and involvement in the service advantage and primary engineer programs. Report to the manager on any abnormal customer issues. Support sales & marketing functions for show / exhibitions. Skills Required Degree in electrical or mechanical engineering. PC and Windows knowledge. Good knowledge of Printing and Printing technologies is an asset. Knowledge / experience with Printing Press equipment and / or digital printers is an advantage. Work and manage customers relationships. Ability to analyze and interpret complicated information. Robust troubleshooting capabilities. Excellent communication and customer service skills both spoken and written. Excellent interpersonal skills that include teamwork respect courtesy tact and discretion. Excellent time management and prioritizing skills Customer-oriented skills in a service environment. Able to work well under pressure. Able to discuss complex technical issues with customers Able to set up and drive action plans Demonstrated ability to meet commitments. Comfortable communicating in English both verbally and in writing A valid drivers license About HP Youre out to reimagine and reinvent whats possiblein your career as well as the world around you. So are we. We love taking on tough challenges disrupting the status quo and creating whats next. Were in search of talented people who are inspired by big challenges driven to learn and grow and dedicated to making a meaningful difference. HP is a technology company that operates in more than 170 countries around the world united in creating technology that makes life better for everyone everywhere. Key Skills Engineering Support,MAC,Hydraulic,General Services,Ado,Health Education Travel Travel: 75% Equal Opportunity Employer (EEO) HP Inc. provides equal employment opportunity to all employees and prospective employees without regard to race color religion sex national origin ancestry citizenship sexual orientation age disability or status as a protected veteran marital status familial status physical or mental disability medical condition pregnancy genetic predisposition or carrier status uniformed service status political affiliation or any other characteristic protected by applicable national federal state and local law(s). Please be assured that you will not be subject to any adverse treatment if you choose to disclose the information requested. This information is provided voluntarily. The information obtained will be kept in strict confidence. For more information review HPs EEO Policy or read about your rights as an applicant under the law here : Know Your Rights : Workplace Discrimination is Illegal Employment Type Full-Time Experience years Vacancy 1 #J-18808-Ljbffr