Software and Trading Support Engineer
il y a 3 jours
Join to apply for the Software and Trading Support Engineer role at ProRealTimeThe Software and Trading Support Engineer is responsible for analyzing and resolving technical incident tickets relating to our platforms and order placement systems. Working closely with the development and compliance teams, you will implement innovative technical solutions that will improve the quality and performance of our platform, thus contributing directly to customer satisfaction.Key responsibilities:Thoroughly investigate all incidents related to trading and the order placement systems.Resolve technical issues in collaboration with development teams.Write clear and precise reports concerning these incidents for our clients and for our compliance department.Identify recurring problems in the use of our software and/or our services and propose ideas for improvement.Analyze customer feedback to improve the features and user experience of our software.Contribute to improving help manuals, videos, FAQs, and other help resources.Profile sought:Fluency in written and spoken English and French.Strong analytical, synthesis and communication skills, enabling you to effectively solve technical problems in a collaborative environment.Ability to work effectively with cross-functional teams to resolve technical incidents.Ability to manage several projects at the same time in a dynamic environment.This position is open to both recent graduates and more experienced candidates.Benefits include:Restaurant vouchersHealth benefits ("mutuelle")Motivating salaryTeleworkingShowerPleasant work environmentAbout us:We create software for retail and professional traders to help them perform in their Trading.Our goal is to provide our customers with the best analytical and trading tools combined with one of the most competitive brokerage offers.We are a team of passionate people offering independence and responsibility, and we benefit from a high-end image and active investors who appreciate us for our constant technological innovation and financial expertise, which is recognized by our clients.Founded in 2001, we have 66 employees, 1M+ users worldwide, and up to 98K live orders executed per day in 2025.Our offices are located at 30 avenue Edouard Belin, 92500 Rueil-Malmaison, right next to the RER station, in a pleasant and lively district with many restaurants, parks, and a walkway by the Seine river.To get to our offices by public transportation, take the RER A towards "Saint-Germain-en-Laye", get off at the stop "Rueil-Malmaison", and exit "Rue des deux gares". Our offices are across the street, less than 200 meters away.By car, click here to see directions on Google Maps.Seniority levelEntry levelEmployment typeFull-timeJob functionInformation Technology #J-18808-Ljbffr
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