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Sr. Customer Payment and Credit Services SpecialistPay CompetitiveEmployment type Full-TimeJob DescriptionReq#: 36175 Join a team that is changing millions of lives. Transforming smiles, changing lives. At Align Technology, we believe a great smile can transform a person’s life, so we create technology that gives people the confidence to take on whatever’s next. We revolutionized the orthodontic industry with the introduction of the Invisalign system, and we have never lost sight of that spirit of innovation. Our diverse and collaborative teams are constantly pushing the boundaries of what’s possible. Ready to join us? About this opportunity We are looking for a Sr. Customer Payment and Credit service specialist to manage credit risk and collections process – and be responsible for the outstanding invoices to our company and ensure timely payments by our customers. You will perform internal, as well as external, order to cash activities in order to provide operational/business support to external and internal customers for the company’s products and services. In this role, you will… Control outstanding and overdue receivables to minimize risk of non-receivable accounts Have daily contact with customers based on latest available Accounts Receivable aging list, with an objective to make sure proper actions for problem solving are taken by contacting right persons Support Financial Accountants in application/processing of customer payments by either bank transfer, credit card or check Pro-actively signal payment issues with debtors and follow up with them Coordinate follow up with external (legal) collection in line with procedure. Work on dedicated list of Dental clients making sure that portfolio is always up to date and in line with companies KPIs Work on solutions in close cooperation with Sales and Customer Service to ensure smooth customer experience Makes proposals for customers to be put on Credit Hold in line with Align’s terms & conditions Prepare and propose payment plans to customer and credit management In this role, you’ll need … Bachelor Degree (or equivalent) 4+ years of relevant experience Excellent written and verbal communications skills in local language Solid problem-solving skills To be detail oriented and accountable SAP and Excel, knowledge of Salesforce, BI would be beneficial Motivated to broaden your knowledge and experience in all aspects of Order to Cash Customer focused Sound like a good fit? Great Click the "Apply" link to let us know you are interested. Not the right fit? Don’t worry, Align is quickly growing so we are creating more opportunities to expand our Align family. Please consider joining our Talent Network to receive notifications about future jobs or sharing this opportunity with others in your network. About Align Align Technology is a publicly traded medical device company that is transforming smiles and changing lives. Our global team of talented employees develop innovative technology, tools and treatment options to help dental professionals worldwide achieve the clinical results they expect. Our digital ecosystem combines the power of technology to create beautiful smiles through the integration of AI and machine learning, digital imaging and visualization, biomechanics and material science to develop the Invisalign system, the most advanced clear aligner system in the world; iTero Intraoral Scanners and OrthoCAD digital services. Did you know? Align is the world’s largest manufacturer of custom 3D-printed materials. By joining Align, you will be part of a global, fast-growing company in one of the most dynamic industries. Great people, innovative technologies, and meaningful work – these are just some of the things employees say make Align Technology a great place to work. We respect your privacy. Please review our Applicant Privacy Policies for additional information. Global Diversity Statement: At Align, we believe in the power of a smile, and we know that every smile is as unique as our employees. As we grow, we will continue building a workforce of diverse cultural backgrounds and life experiences and fostering a culture of open-mindedness and compassion for all our employees. We live our company values by promoting healthy people and healthy communities. All with the intent of changing millions of lives, one unique smile at a time. Equal Opportunity Statement It is our policy to provide equal employment opportunity in all of our employment practices without regard to race, color, religion, sex, national origin, ancestry, marital status, protected veteran status, age, individuals with disabilities, sexual orientation or gender identity or expression or any other legally protected category. Applicants for positions with Align must be legally authorized to work in the country which they are applying for and verification of employment eligibility will be required as a condition of hire. #LI-SH2 #LI-HybridAbout the companyAlign Technology is a manufacturer of 3D digital scanners and the Invisalign clear aligners used in orthodontics.NoticeTalentify is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or protected veteran status.Talentify provides reasonable accommodations to qualified applicants with disabilities, including disabled veterans. Request assistance at accessibility@talentify.io or 407-000-0000.Federal law requires every new hire to complete Form I-9 and present proof of identity and U.S. work eligibility.An Automated Employment Decision Tool (AEDT) will score your job-related skills and responses. Bias-audit & data-use details: www.talentify.io/bias-audit-report . NYC applicants may request an alternative process or accommodation at aedt@talentify.io or 407-000-0000. #J-18808-Ljbffr