Head of Support
il y a 3 jours
## Job DescriptionWe seek an innovative and user-oriented **Head of Support** to lead our helpdesk and **sustain Sekoia’s reputation for delivering exceptional customer service**. Reporting to the CTPO, this role requires a **hands-on leader** who can initially dive deep into customer issues while **scaling the entire support function** at Sekoia. The ideal candidate will be able to prioritize support needs, advocate for the users, and improve processes while communicating effectively with the team and other departments.### **Your Missions :*** **User-Centric Leadership:** Maintain our reputation for exceptional support by leading a user-first approach. Ensure every interaction reflects our commitment to quality and captures the voice of the customer to drive continuous improvement.* **Helpdesk and Investigation Management:** Oversee all helpdesk operations, including the handling of customer inquiries and troubleshooting, alongside first-level investigation on more complex issues.* **Hands-on Involvement:** Demonstrate a willingness to engage directly in helpdesk operations during the early stages, setting a standard of excellence and gaining insights for future growth and scaling.* **Team Advocacy and Representation:** Act as the support team’s advocate in cross-departmental meetings, ensuring their priorities and insights are recognized and championed throughout the organization.* **Organizational Development:** Lead and develop the support team, focusing on resolving challenges such as its international expansion, nurturing professional growth, and equipping the team with the tools and skills necessary for success. *The position can be based in Paris, Rennes or in full remote in any major cities in Europe. Professional trips to Rennes (paid for by the company) will be expected.*## Preferred Experience **We are excited to meet you if :*** You have a **degree in Computer Science, Software Engineering, or a closely related technical field*** You have **at least 2 years of experience in a leading Technical Support position of a B2B SaaS Vendor*** You’re **curious about new trends** and technological developments* You see yourself as an **autonomous learner**, actively investing in continuous self-improvement* You are **fluent in English and French**. Other languages are a real plus * Having **experience in Cyber Security is a plus****Side Notes** * We are looking for a leader who not only has great organizational and problem-solving skills but who also inspires and empowers their team to excel.* A strong background in leading support teams and fostering a positive, collaborative environment is highly preferred.1. HR Interview with Clémentine, Talent Acquisition Manager (30’)2. Skills fit Interview with Paul, team member of the Support Team (60’)3. N+1 Interview with Georges, CTO (60’)* Contract Type: **Full-Time*** Location: **Paris, Rennes*** Education Level: **Master's Degree*** Experience: **> 3 years*** **Possible full remote** #J-18808-Ljbffr
-
Head of Support — User-Centric SaaS Leader
il y a 2 semaines
Rennes, France Sekoia.io Temps pleinA leading cybersecurity company seeks a Head of Support to enhance customer satisfaction and lead the support operations. The ideal candidate should have a degree in Computer Science and at least 2 years of experience in a Technical Support leadership role within a B2B SaaS environment. Fluency in English and French is required, and familiarity with Cyber...
-
Head of Data
il y a 2 semaines
Rennes, Bretagne, France Agriodor Temps pleinThe company Agriodor is an innovative, impact-driven, and multi-award-winning SME founded in 2019, based on research into the relationship between crop pest insects and plants.After an initial phase of laboratory and field development, the company patented its first solutions based on Kairomones and Allomones, which significantly reduce the use of...
-
Head of Data
il y a 1 semaine
Rennes, France Kaino Temps plein**Groupe Media**: - **CDI**: - **Rennes** Vous rejoignez un groupe français spécialisé dans la Data Marketing auprès de grandes marques notamment dans les domaines du Retail et du E-commerce. Dans le cadre de leur croissance, ils recherchent un(e) Head of Data. **Missions**: En tant que Head of Data vous prenez la responsabilité de l'équipe Data,...
-
Head of Data
il y a 18 heures
Rennes, France Kaino Temps plein**Groupe Media**: - **CDI**: - **Rennes** Vous rejoignez un groupe français spécialisé dans la Data Marketing auprès de grandes marques notamment dans les domaines du Retail et du E-commerce. Dans le cadre de leur croissance, ils recherchent un(e) Head of Data. **Missions**: En tant que Head of Data vous prenez la responsabilité de l'équipe Data,...
-
Head of Data
il y a 2 semaines
Rennes, France Agriodor Temps pleinHead of Data (Data management, data science, AI) F/M Join to apply for the Head of Data (Data management, data science, AI) F/M role at Agriodor Agriodor is an innovative, impact‑driven, and multi‑award‑winning SME founded in 2019, based on research into the relationship between crop pest insects and plants. After an initial phase of laboratory and...
-
Head of Data
il y a 2 semaines
Rennes, France Agriodor Temps pleinA leading agri-tech company in France is looking for a Head of Data to lead their data management and strategy. This role requires over 10 years of experience in data science and statistical analysis, aiming to ensure data-driven decisions across various teams. The successful candidate will design scalable data structures and deploy AI solutions to influence...
-
Global Head of GSI Alliances
il y a 3 jours
Rennes, France Canonical Temps pleinOverviewJoin to apply for the Global Head of GSI Alliances role at Canonical.Canonical is a leading provider of open source software and operating systems to the global enterprise and technology markets. Our platform, Ubuntu, is widely used in enterprise initiatives such as public cloud, data science, AI, engineering innovation, and IoT. The company is...
-
Head of Product, MaFormation — EdTech Growth Leader
il y a 4 jours
Rennes, France HELLOWORK Temps pleinUne entreprise innovante dans le domaine de la formation recherche un Head of Product à Rennes, France. Vous serez en charge de définir la stratégie produit et d'assurer la meilleure expérience utilisateur pour aider les actifs à trouver la formation idéale. Vous manager une équipe et coordonnez les efforts de plusieurs équipes pour offrir un service...
-
Head of Security Operations
il y a 3 jours
Rennes, France Canonical Temps pleinJoin to apply for the Head of Security Operations role at CanonicalContinue with Google Continue with Google3 months ago Be among the first 25 applicantsJoin to apply for the Head of Security Operations role at CanonicalThis global leadership role in cyber security is to manage the Security Operations (SecOps) team responsible for design, implementation and...
-
Head of Product Network
il y a 3 jours
Rennes, France Scaleway Temps pleinOverviewHead of Product, Network Products at Scaleway. Lead the Network Product team and shape the product vision for Network Services (VPC, Load Balancer, Public Gateway, Interlink, Edge Services, VPN, CDN) to deliver scalable, resilient, and competitive offerings.ResponsibilitiesDefine and drive the product vision and strategy for Network Products (VPC,...
