Care Expert

Join to apply for the Care Expert - Belgium 🇧🇪 role at Alan 5 days ago Be among the first 25 applicants The mission is to help people live in good health to 100 while helping employers feel proud, turning health benefits from a cost centre into their most valuable investment. We are building a vertically integrated health partner that seamlessly unites insurance and smart healthcare delivery into one system, creating the most member‑centric healthcare experience. We partner with 35K+ companies of all sizes, serving more than 950K+ members, and have reached 680M+ in ARR. Our team of 700+ people operates across France, Spain, Belgium, and Canada. YOUR MISSION Helping our members: Your first mission will be to deal with our members’ requests in a meaningful, delightful and timely manner. Your goal is to be transparent, accurate, clear and helpful to our members. Improving Alan: As a User Care Expert, you’ll also have the opportunity to work on projects next to answering our members. The focus of these projects depends on your interest and background. You will help us implement better processes and tools, and contribute to improving our product. Grow and learn: At Alan, we are dedicated to learning as much as we can. You will become an expert in healthcare and insurance and help new members of the great healthcare team. Pioneering: The Belgian care team today is still relatively small, but we have bold ambitions and will grow quickly. You will be involved in building, nurturing and enhancing our care team on a daily basis. JOIN THE 🇧🇪 CARE TEAM You will be a good fit for the role if you: Have 2+ years of experience in a customer‑support role, education, or communication. Are bilingual in English and Dutch. Have a passion for caring for members and solving their problems. Love written communication. Are comfortable with computers and technology in general. Have a very empathetic mindset. Are motivated and entrepreneurial. Have an enthusiasm for teamwork, learning, and teaching. Bonus points if you know how the Belgian healthcare system works — we will teach you if you don’t. Everything else you know is a plus We want our team to be made up of a diversity of experiences and backgrounds. Good to know For this opportunity, we are aiming to hire full time and within the A2‑B1 level range. Insurance is a regulated profession and requires all agents in contact with the public to pass a basic insurance knowledge test within their first year of exercise (some exemptions apply). This exam is covered by Alan; reach out to us to know more Perks & Benefits Fair rewards: Generous equity packages complement your base salary. Flexible Office: Amazing office space at our HQ in Paris, sponsored co‑working hubs in Ghent, Brussels or Antwerp, or a full‑remote experience with home office equipment sponsorship. All the tools you need: Top‑of‑the‑range equipment: MacBook Pro, keyboard, laptop stand, monitor, and Bose noise‑canceling headphones. Flexible vacation policy and flexible working hours: Organize your time as you wish. Delightful healthcare insurance: Extremely comprehensive health insurance – 100% for you and your children, 90‑100% for partners depending on your country (permanent contracts only). Transport: You can use your own inspiration based on the Green mobility budget (for Senior level Alaners). Learning & Training opportunities: A highly flexible training policy, free books and budget to attend and speak at conferences if the opportunity arises. Personal growth through coaching: Every Alaner is paired with a dedicated coach from day one. Extended parental leave for all new parents. Important note: we hire people, not roles. If you’re excited about this opportunity but don’t check every box, we’d love to hear from you. Everyone, no matter how underrepresented, should feel free to apply as it can only bring learnings or success. If you identify yourself as a woman, did you know that research shows women often apply only when meeting 100% of requirements? Remember, this is just a guide, not a checklist. #J-18808-Ljbffr