IT Operations Engineer

As an IT Operations Engineer (m/f/d) at Ververica, you will be at the center of how our people work every day. You'll own the systems, tools, and workflows that power our internal operations – from Google Workspace to Slack to Atlassian and beyond. Your mission is simple: enable every employee to work securely, efficiently, and confidently, by delivering exceptional support, running reliable systems, building smart automations, and partnering closely with IT Security to uphold our Zero Trust posture. You will become the go‑to expert for our collaboration tools, identity lifecycle, asset management, and the operational backbone that keeps the company running smoothly. When someone says, "IT saved my day," they're talking about you. At Ververica, IT isn't a ticket factory – it's a strategic partner. We want someone who loves solving problems, crafting great internal experiences, and building strong foundations for a scaling company. Requirements You've owned or heavily contributed to IT Operations in a SaaS‑first, cloud‑native environment. You care deeply about internal users, and you enjoy helping people solve real problems — not just closing tickets. Zero Trust, MDM, and secure‑by‑default thinking come naturally to you. Google Workspace is your playground – you understand policies, groups, permissions, and you're not afraid to optimize. You know Slack inside out: workspace configuration, permission models, app governance, automations, and troubleshooting. You have administered Jira and Confluence and have opinions about workflows, permissions, and structure. Automation excites you – whether through Zapier or a scripting language (Python/Bash). You communicate clearly and patiently, especially with non‑technical colleagues. You listen well, ask great questions, and love enabling others. You think in terms of outcomes, not tasks: better processes, better security, better employee experience. You thrive in environments where you're trusted to figure things out, improve systems, and bring forward new ideas. Bonus points for Experience building or refining internal IT processes from scratch. Hands‑on experience with device fleet management and compliance. Familiarity with SOC2 / ISO 27001 environments. Experience using automation to eliminate repetitive IT workload. Experience designing or maintaining knowledge bases for end users. You're able to jump into our Munich office for on‑site support when needed. You have some overlap with EMEA & US working hours, making cross‑timezone collaboration easier when required. Benefits You'll have real ownership We're not looking for someone to follow checklists – we want someone who shapes them. You'll influence how our internal IT foundation evolves as the company grows. You'll work with a modern, cloud‑first stack Google Workspace, Slack, Atlassian, Zapier, MDM – no legacy servers, no outdated systems to babysit. You'll improve the daily lives of everyone at Ververica Your work is felt instantly – when systems are fast, secure, and smooth, everyone benefits. You'll partner deeply with IT Security This role sits at the intersection of usability and protection. You'll get firsthand exposure to modern security principles and the chance to help implement them at scale. You'll get to automate, experiment, and improve We value doing things the right way, not the fast‑and‑dirty way. You'll have space to innovate and build for the long term. Remote‑first by default Work fully remote, or choose a hybrid setup from our offices in Munich or Berlin, whatever helps you do your best work. #J-18808-Ljbffr