Care Expert

Join to apply for the Care Expert - Belgium 🇧🇪 role at Alan. Alan’s vision is to make prevention the new norm of care for all. Our mission is to help people live in good health to 100 while helping employers feel proud, turning health benefits from a cost centre into their most valuable investment. YOUR MISSION Taking care of our clients is at the heart of our business. Our User Care Experts are on the frontline to answer our members (via chat, email and phone), solve their problems and offer an amazing customer experience. Helping our members: Your first mission will be to deal with our members’ requests in a meaningful, delightful and timely manner. Your goal is to be transparent, accurate, clear and helpful to our members. Improving Alan: As a User Care Expert you’ll also have the opportunity to work on projects that improve processes, tools and our product, based on your interests and background. Grow and learn: At Alan we dedicate ourselves to continuous learning. You will become an expert in healthcare and insurance and help new members of the great team. Pioneering: The Belgian care team is still relatively small but growing quickly. You will be involved in building, nurturing and enhancing the team on a daily basis. JOIN THE CARE TEAM You will be a good fit for the role if you: Have 2+ years of experience in a customer‑support role, education or communication. Are bilingual in English and Dutch. Have a passion for caring for members and solving their problems. Love written communication. Are comfortable with computers and technology in general. Have a very empathetic mindset. Are motivated and entrepreneurial. Have enthusiasm for teamwork, learning and teaching. Bonus: knowledge of the Belgian healthcare system (we will train if needed). Perks & Benefits Fair rewards: Generous equity packages complement your base salary. Flexible Office: An amazing office space in Paris, co‑working hubs in Ghent, Brussels or Antwerp, or a full‑remote experience with home office equipment sponsorship. All the tools you need: MacBook Pro, keyboard, laptop stand, monitor and Bose noise‑canceling headphones. Flexible vacation policy and flexible working hours: Organize your time as you wish. Delightful healthcare insurance: Extremely comprehensive health insurance – 100% for you and your children, 90–100% for partners depending on your country (permanent contracts only). Transport: You can use your own inspiration based on the Green Mobility budget. Learning & Training opportunities: A highly flexible training policy, free books and a budget to attend and speak at conferences. Personal growth through coaching: Every Alaner is paired with a dedicated coach from day one. Parental leave: Extended parental leave for all new parents. Important note: We hire people, not roles. If you’re excited about this opportunity but don’t check every box, we’d love to hear from you. Everyone, no matter how underrepresented, should feel free to apply as it can only bring learnings or success. Women applicants: Research shows women often apply only when meeting 100% of requirements, so please do not hesitate to apply if you feel you can contribute. We’ll be thrilled to receive your application #J-18808-Ljbffr