Support Engineering Manager
il y a 3 jours
Join to apply for the Support Engineering Manager role at Canonical.Canonical is a leading provider of open source software and operating systems to the global enterprise and technology markets. Our platform, Ubuntu, is widely used in enterprise initiatives such as public cloud, data science, AI, engineering innovation, and IoT. Our customers include leading public cloud and silicon providers, as well as industry leaders across sectors. We are a pioneer of global distributed collaboration, with 1200+ colleagues in 75+ countries and few office-based roles. Teams meet 2-4 times annually in interesting locations worldwide to align on strategy and execution.The company is founder-led, profitable, and growing.Our regional Support Managers oversee world-class Support teams—solving complex technical problems for customers globally on Ubuntu Server, Desktop, and public cloud. Key attributes include customer focus—ensuring customer satisfaction—and technical excellence—keeping the support team updated with our technology and troubleshooting efficiently. We seek managers for both our Cloud Support Group and Devices Support Group.This role requires comfort in a fast-paced environment, responsibility for customer delivery, and a passion for team development.The role entails:Managing a professional support team, including skills development and performance management.Operational control, shift scheduling, and accountability for KPIs.Ensuring all customer cases are responded to within SLA and professionally.Acting as the escalation contact for customers and addressing escalations appropriately.Accountability for customer satisfaction.Contributing to the support knowledge base.Continuously improving team processes and support delivery.Hiring, developing, and training support staff to meet business needs.Collaborating with leadership to drive growth and transformation initiatives.What we look for:Extensive CLI experience with Linux (Support, Development, Implementation).Leadership and team management experience.Ability to perform under pressure with high customer focus.Fluency in English and ideally another language.Excellent communication skills.Knowledge of Linux Desktop, OpenStack, Public Cloud, or Virtualization technologies.Proven contribution to Open Source projects.Software development experience.Experience working in support organizations.Hands-on experience with Canonical's products.What we offer:Distributed work environment with biannual team sprints.USD 2,000 annual learning and development budget.Annual compensation reviews.Recognition rewards, holiday leave, maternity/paternity leave.Employee Assistance Programme.Opportunities to travel and meet colleagues.Travel upgrades for company events.About Canonical:Canonical pioneers open source, publishing Ubuntu, a key platform for AI, IoT, and cloud. We recruit globally, uphold high standards, and promote excellence. Most colleagues work remotely, and working here challenges you to think differently, learn new skills, and improve.Canonical is an equal opportunity employer:We foster a workplace free from discrimination, valuing diversity and backgrounds. All applications are given fair consideration. #J-18808-Ljbffr
-
Software Engineering Manager
il y a 3 jours
Nantes, France Canonical Temps pleinSoftware Engineering Manager - Sustaining EngineeringJoin to apply for the Software Engineering Manager - Sustaining Engineering role at CanonicalSoftware Engineering Manager - Sustaining Engineering3 days ago Be among the first 25 applicantsJoin to apply for the Software Engineering Manager - Sustaining Engineering role at CanonicalCanonical is a leading...
-
Engineering Manager
il y a 3 jours
Nantes, France Canonical Temps pleinJoin to apply for the Engineering Manager role at Canonical2 months ago Be among the first 25 applicantsJoin to apply for the Engineering Manager role at CanonicalCanonical is a leading provider of open source software and operating systems to the global enterprise and technology markets. Our platform, Ubuntu, is very widely used in breakthrough enterprise...
-
Engineering Manager
il y a 2 heures
Nantes, France Lengow Temps pleinLengow is a leader in intelligent e-commerce solutions that help brands and retailers drive profitable growth across the digital shelf. With powerful feed management, global price monitoring, and robust data capabilities, Lengow’s comprehensive SaaS product suite enables merchants to amplify product visibility online, outrun competition with informed...
-
Engineering Manager
il y a 3 jours
Nantes, France Canonical Temps pleinJoin to apply for the Engineering Manager - Web role at Canonical3 days ago Be among the first 25 applicantsJoin to apply for the Engineering Manager - Web role at CanonicalGet AI-powered advice on this job and more exclusive features.Canonical is a leading provider of open-source software and operating systems to the global enterprise and technology...
-
Senior Engineering Manager
il y a 3 jours
Nantes, France Alan Temps pleinThe mission & impactYou. Better. With Alan. We're building AI-powered healthcare tools that 700K+ people depend on across France, Spain, Belgium, and Canada. Our customer support systems handle 50K+ member interactions daily with AI assistance - when they break, people can't get the healthcare guidance they need most.Your leadership directly impacts how we...
-
Linux Enablement
il y a 3 jours
Nantes, France Canonical Temps pleinLinux Enablement - Software Engineering ManagerJoin to apply for the Linux Enablement - Software Engineering Manager role at CanonicalLinux Enablement - Software Engineering Manager4 weeks ago Be among the first 25 applicantsJoin to apply for the Linux Enablement - Software Engineering Manager role at CanonicalCanonical's Device Delivery Team works with...
-
Observability Engineering Manager
il y a 3 jours
Nantes, France Canonical Temps pleinObservability Engineering Manager Join Canonical, a leading provider of open‑source software and operating systems, to lead the development of distributed tracing or service mesh products as part of our Observability group. Canonical’s platform, Ubuntu, is widely used across enterprise initiatives such as public cloud, data science, AI, engineering...
-
Software Engineering Manager
il y a 3 jours
Nantes, France Canonical Temps pleinSoftware Engineering Manager - Desktop and Embedded Linux OptimisationJoin to apply for the Software Engineering Manager - Desktop and Embedded Linux Optimisation role at CanonicalContinue with Google Continue with GoogleSoftware Engineering Manager - Desktop and Embedded Linux Optimisation4 months ago Be among the first 25 applicantsJoin to apply for the...
-
Engineering Manager
il y a 3 jours
Nantes, France Partnered Temps pleinOverviewNous connectons les meilleurs talents avec les plus belles entreprises ! Partnered accompagne plusieurs de leurs clients dans la recherche de profils d'Engineering Manager dans des contextes Start-Up vers la Scale-Up. Postes avec des enjeux 100% Management et 50/50 Tech et Management. Dont une offre d'EM à Nantes (Full remote possible).Missions...
-
Linux Engineering Manager
il y a 3 jours
Nantes, France Canonical Temps pleinLinux Engineering Manager - Optimisation for Latest HardwareJoin to apply for the Linux Engineering Manager - Optimisation for Latest Hardware role at CanonicalLinux Engineering Manager - Optimisation for Latest Hardware4 months ago Be among the first 25 applicantsJoin to apply for the Linux Engineering Manager - Optimisation for Latest Hardware role at...
