End User Services Specialist
il y a 10 heures
Job SummaryThe End User Services Specialist is a key member of the End User Services team in the ZOLL Global IT Technology Services organization and has a passion for technology and excellence in customer service enabling this person to provide comprehensive IT support to our end users.Essential FunctionsDeliver timely, efficient, and exceptional technical support for various hardware, software, identity and access issues maintaining user account security and management through multiple channels.Ensure optimal functioning of end user devices and peripherals through analysis, maintenance, repair, and configuration.Demonstrate strong communication and problem-solving skills to meet service delivery expectations and reporting to management.Prioritize urgent issues and collaborating with IT and Security teams for service restoration and root cause analysis.Collaborate with various IT and Security teams to improve end user experience.Maintain technical, utilizing ZOLL’s ITIL ticketing system for documentation and escalation.Manage user expectations with proactive communication, and maintaining, analyzing, and troubleshooting end user hardware and peripherals.Perform hands on hardware support under the guidance of Infrastructure teams as needed.Participating in project teams and creating/updating team documentation and procedures.Ensure a safe work environment and complying with all Corporate, Global IT, Security, and Service Management policies, procedures, and directives.Achieve metrics in support of service level agreements, client satisfaction surveys and completed incidents/requests.Recommend process changes as needed to improve service levels.Create/maintain support documentation and procedures.Provide support and guidance to End User Service Analysts.Stay current with information technology systems and industry trends.Required Education and Experience2+ years experience, ideally in a matrix organisation and ideally a relevant bachelors education.ITIL, CompTIA+, Microsoft, HDI certification preferred.Experience with ITSM tools like ServiceNow.Proficiency in managing and troubleshooting different operating systems (e.g., Windows, macOS, Linux).Knowledge of networking protocols and configurations (wired and wireless).Ability to manage user accounts, including permissions and security settings.Proficiency in remote troubleshooting and support tools such as TeamViewer.Knowledge, Skills and AbilitiesExcellent customer service skills with the ability to convey technical information in user-friendly terms.Strong team collaboration skills to ensure effective End User Services operations.Proficient relationship, conflict management, and communication skills.Capacity to handle multiple tasks simultaneously with a sense of urgency.Proactive and punctual with efficient multitasking capabilities.Experience supporting enterprise-grade end user hardware as well as smart phones including iPhone, and Android models.Knowledge of basic IT security practices and protocols.Commitment to a training and development plan that involves passing certification exams. #J-18808-Ljbffr
-
End User Services Specialist
il y a 1 semaine
Voisins-le-Bretonneux, France Zoll Medical Corporation Temps pleinCorporate At ZOLL, we're passionate about improving patient outcomes and helping save lives. We provide innovative technologies that make a meaningful difference in people's lives. Our medical devices, software and related services are used worldwide to diagnose and treat patients suffering from serious cardiopulmonary and respiratory conditions. **Job...
-
End User Services Specialist
il y a 5 jours
Voisins-le-Bretonneux, France Zoll Medical Corporation Temps pleinCMS At ZOLL, we're passionate about improving patient outcomes and helping save lives. We provide innovative technologies that make a meaningful difference in people's lives. Our medical devices, software and related services are used worldwide to diagnose and treat patients suffering from serious cardiopulmonary and respiratory conditions. **Job...
-
End User Services Specialist
il y a 4 jours
Voisins-le-Bretonneux, Île-de-France ZOLL Medical Temps pleinCMSAt ZOLL, we're passionate about improving patient outcomes and helping save lives.We provide innovative technologies that make a meaningful difference in people's lives. Our medical devices, software and related services are used worldwide to diagnose and treat patients suffering from serious cardiopulmonary and respiratory conditions.Job SummaryThe End...
-
End User Experience Engineer
il y a 14 heures
Voisins-le-Bretonneux, France ZOLL Medical Corporation Temps pleinA global IT services organization in Île-de-France seeks an End User Services Specialist. This role is focused on providing exceptional IT support to end users, ensuring optimal functioning of devices, and facilitating collaboration with IT and Security teams. Candidates should have 2+ years of experience, relevant certifications like ITIL, and proficiency...
-
Spécialiste Produits Equipements de Protection..
il y a 2 semaines
Voisins-le-Bretonneux, France Medline Europe Temps plein**À PROPOS DE MEDLINE** Fondée en 1910, Medline, qui n’était alors qu’un simple fabricant de tabliers, de casaques chirurgicales et d’uniformes, est aujourd’hui devenue une entreprise de santé internationale prospère grâce à nos collaborateurs impliqués, à notre esprit entrepreneurial et à nos valeurs authentiques. Ce sont...
-
Service Business Leader, Emea
il y a 5 jours
Voisins-le-Bretonneux, France Boston Scientific Corporation Temps plein**About the Role** We are seeking a dynamic and motivated **Service Business Leader** to join our **EMEA** team. This role goes beyond traditional Field Service management, focusing on strategic development, innovation, and continuous improvement of our service business across all divisions and capital equipment portfolios. You will lead a high-performing...
-
Employé Polyvalent Libre Service
il y a 1 semaine
Voisins-le-Bretonneux, France SAS CALLIBIO Temps plein**Description du poste** Notre magasin les Comptoirs de la bio de Voisins-le-Bretonneux, recherche un nouveau collaborateur à son équipe de vendeurs et conseillers BIO engagés ! Spécialisés dans la distribution de produits issus de l’agriculture biologique et de produits écologiques. Vous trouverez en magasin : des fruits et légumes, des produits...
-
Chef de Produit Marketing Nissan Finance
il y a 5 jours
Voisins-le-Bretonneux, France Mobilize Financial Services Temps pleinSpécialiste du financement automobile, NISSAN FINANCIAL SERVICES est une marque distribuée par le groupe Mobilize Financial Services qui propose aux particuliers une gamme de financements personnalisables qui s'adapte à leurs besoins. Sous la supervision du Directeur Nissan Financial Services, la Direction Nissan Financial Services assure le...
-
Employé.e Libre Service
il y a 3 jours
Voisins-le-Bretonneux, France SAS CALLIBIO Temps plein**Description du poste** Notre magasin les Comptoirs de la bio de Voisins-le-Bretonneux, recherche un nouveau collaborateur à son équipe de vendeurs et conseillers BIO engagés ! Spécialisés dans la distribution de produits issus de l’agriculture biologique et de produits écologiques. Vous trouverez en magasin : des fruits et légumes, des produits...
-
Help Desk Specialist
il y a 13 heures
Le Havre, France Ampstek LLC Temps pleinTalent Acquisition Specialist @ampstek. IT Recruiting | Sourcing | Screening | JD analysis | Boolean Strings | Negotiation | Contract Jobs Job Responsibilities Provide day-to-day IT support to local users (hardware, software, and network issues) Handle incident management, troubleshooting, and escalation when needed Coordinate with the remote IT team for...
