Senior Service Leader

Transport is at the core of modern society. Imagine using your expertise to shape sustainable transport and infrastructure solutions for the future. If you seek to make a difference on a global scale, working with next-gen technologies and the sharpest collaborative teams, then we could be a perfect match. Volvo Group Digital and IT is looking for a Senior Service Leader as a permanent contract. Job Location: France (Lyon), Sweden (Göteborg, Skövde, Umea) Travel required: occasionally. Your future team You will join the Collaboration & Telephony services area within Volvo Group Digital & IT, Infrastructure and Onsite Services, Digital Workplace Services. The team is highly connected, supportive, and diverse, working together across geographies and backgrounds to deliver innovative solutions and continual service improvements. What you will do: The scope includes Information Sharing services (SharePoint, OneDrive, Viva Engage), M365 license management, Productivity services (M365 Copilot and CoPilot Chat) You will define the strategic direction for M365 Collaboration Services, create and maintain service roadmaps, and steer development projects and transformations in a multicultural and global environment. Reporting to the Service Area Manager of Collaboration & Telephony, you will work closely with partners, infrastructure service providers, and business stakeholders. You will monitor service levels, ensure alignment with targets, and manage corrective actions with suppliers. Your responsibilities include overseeing runtime process interactions such as releases, deployments, change management, and incident escalation. You will be commercially responsible for supplier-delivered services, including budgeting and volume approval, and will enhance services by enabling new capabilities based on business needs and technological evolution. You will plan, launch, and chair new service development or enhancement projects, and ensure compliance with security requirements. Who are you? Do you dream big? We do too, and we are excited to grow together. In this role: You bring strong competence and proven experience in M365 services, including deep knowledge of functionalities, security measures, and optimizations. Your background includes working with ITIL and SIAM frameworks, and you approach service management with a strategic mindset. You are skilled at creating and refining security policies and standards in close collaboration with security and threat protection teams. Your communication skills in English, both written and verbal, enable you to engage effectively with technical and non-technical audiences alike. You have experience preparing and presenting decisions at management level, and you excel at building relationships and influencing outcomes even without formal authority. Your passion for structure, order, and detail is matched by a solution-oriented mindset and a keen interest in new technologies. What’s in it for you? A working environment where your safety, health, and wellbeing come first A very connected and supportive team that is eager to have you onboard An exciting and global working environment, being close to the customer Valuable experience that will contribute to your future development within the Volvo Group Ready for the next move? If you want to make a real impact in your career, the transportation business is where you want to be. We look forward to meeting you. Application screening will start immediately; we look forward to receiving your application as soon as possible. Application end date: January 30th In some countries and for specific positions within Volvo Group Digital & IT, background checks may be required, in accordance with local laws & regulations. If this is applicable to the role you have applied for, you will be informed. We value your data privacy and therefore do not accept applications via mail. Who we are and what we believe in We are committed to shaping the future landscape of efficient, safe, and sustainable transport solutions. Fulfilling our mission creates countless career opportunities for talents across the group’s leading brands and entities. Applying to this job offers you the opportunity to join Volvo Group. Every day, you will be working with some of the sharpest and most creative brains in our field to be able to leave our society in better shape for the next generation. We are passionate about what we do, and we thrive on teamwork. We are almost 100,000 people united around the world by a culture of care, inclusiveness, and empowerment. Group Digital & IT is the hub for digital development within Volvo Group. Imagine yourself working with cutting-edge technologies in a global team, represented in more than 30 countries. We are dedicated to leading the way of tomorrow’s transport solutions, guided by a strong customer mindset and high level of curiosity, both as individuals and as a team. Here, you will thrive in your career in an environment where your voice is heard and your ideas matter. #J-18808-Ljbffr