Work & Live in Athens-Travel Platform Customer Experience Specialist (FR&EN)

il y a 1 jour


Toulouse, France Cross Border Talents Temps plein

Work & Live in Athens-Travel Platform Customer Experience Specialist (FR&EN) Job Openings Work & Live in Athens-Travel Platform Customer Experience Specialist (FR&EN) About the job Work & Live in Athens-Travel Platform Customer Experience Specialist (FR&EN) Thinking of changing scenery? We are seeking French (fluent, C2 and higher) and English (B2 and higher, written and spoken) -speaking individuals to join our multinational client's team as Customer Support Representatives with an international team supporting a well-known online travel platform. In this role, you will provide high-quality assistance to customers via phone, chat, and email, helping them with reservations, payments, and platform-related queries. Work Model: Remote (for Greece-based candidates only) or Onsite in Athens (for those relocating, eligible for remote after 3 months) Start Date: 17 October 2025Schedule: 09:00-19:00, Monday to Sunday (rotational shifts) Responsibilities Deliver professional customer support in French and English Handle inquiries regarding reservations, cancellations, payments, and account issues Guide customers through online processes and ensure seamless problem resolution Maintain a high level of empathy, professionalism, and efficiency Work towards set performance goals including quality, response time, and customer satisfaction Requirements Fluency in French (C2+) and good command of English (B2 minimum) Strong communication and problem-solving skills Customer-oriented attitude and ability to work in a fast-paced environment Availability to work rotational shifts, Monday to Sunday EU citizenship or valid work permit for Greece Application Deadlines Remote within Greece: Apply by 3 October 2025 Onsite relocating to Athens: Apply by 10 October 2025 Remote option available only for candidates already based in Greece with a stable internet connection Onsite option in Athens with support for relocated candidates: 3 weeks of free hotel accommodation near the office Up to 300 euros relocation support (paid with first salary) Important Considerations-Relocating Candidates Flight tickets reimbursement with first salary Candidates relocating from abroad must arrive in Athens 7 days before the start date for hiring documentation Relocated employees must work onsite for at least 3 months (unless already living in Greece with housing and internet setup) #J-18808-Ljbffr



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