General Manager

The Club Manager will be responsible for the oversight of gym operations to ensure an exceptional Judgement Free member experience, as well as a financially successful club. The manager will serve the community by enabling all people to enhance their lives, leading a team of employees in a positive and motivating manner while providing continuous assistance in employee training and development. Reports to Regional Manager Essential Duties and Responsibilities Recruit, hire, train, and develop a high‑performing staff consisting of Assistant Managers, Front Desk Representatives, Fitness Instructors, and Cleaners. Create a culture of positivity and motivation within the club and among staff. Maintain a welcoming atmosphere for all members, prospective members, and guests, ensuring staff follows superior customer service guidelines. (+1) Complete all payroll functions in a timely manner. Schedule staff and ensure all shifts are covered. Lead by example and maintain consistent accountability for direct reports by training and coaching, ensuring adherence to the company’s values and goals. Administer and process all weekly/bi‑weekly employee payroll. Resolve employee issues or concerns. Complete monthly and annual performance evaluations for the team. Uphold the integrity and security of staff files and sensitive company documents. Answer phones in a friendly manner and assist callers with a variety of questions. Take prospective members on a tour. Demonstrate an unparalleled knowledge of computer systems to complete any membership‑related function. Explain and promote the club’s unique fitness instruction classes, helping members keep their workouts new and exciting. Facilitate all member requests, issues, and questions. Be prepared to take control of, assess, and assist in emergency medical situations. Uphold the club’s rules and policies, including opening and closing procedures when applicable. Oversee cleanliness and maintenance of the facility. Ensure safety for employees, members, and club property. Communicate equipment repair needs promptly to the Director of Operations and the assigned Maintenance Technician. Manage marketing efforts by ensuring staff is trained on all promotions. Ensure staff completes all HR‑related forms and processes. Track daily, weekly, monthly, and annual reports and statistics. Act as a brand ambassador by leading a Judgement Free lifestyle. Conduct a minimum of five interviews weekly. Qualifications / Requirements Experience working as an Assistant Manager at Planet Fitness. Exceptional leadership, diplomacy, and listening skills. Hardworking, enthusiastic, and energetic. Current CPR certification. High school diploma or GED equivalent. Minimum age 18 years. Punctual and reliable. Availability via phone during non‑working hours. Representative of the company’s core values (respect, passion, family, teamwork, fun, trust, and loyalty) at all times. Become a Certified Trainer Manager (CTM) certified within six months of becoming a manager. Willingness to work overtime, weekends, evenings, and holidays as required. Physical Demands Continual standing and walking during shifts. Continual talking in person or on the phone during shift. Ability to lift up to 75 pounds. Frequent climbing, balance, kneeling, and crouching during shift; must never put oneself under equipment. We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law. #J-18808-Ljbffr