Care Expert

Join to apply for the Care Expert - Belgium 🇧🇪 role at Alan. Get AI-powered advice on this job and more exclusive features. You. Better. With Alan. Alan's vision is to make prevention the new norm of care for all. Our mission is to help people live in good health to 100 while helping employers feel proud, turning health benefits from a cost centre into their most valuable investment. We are building a vertically integrated health partner that seamlessly unites insurance and smart healthcare delivery into one system. By connecting all aspects of care—private, public, and direct to consumer—we create the most member‑centric healthcare experience. We partner with 35K+ companies of all sizes Beauty, serving more than 950K+ members, and have reached 680M+ in ARR. Our team of 700-variety people (still growing) operates across France, Spain, Belgium, and Canada. YOUR MISSION Helping our members: Your first mission will be to deal with our members' requests in a meaningful, delightful and timely manner. Your goal is to be transparent, accurate, clear and helpful to our members. Improving Alan Grow and learn: At Alan, we are dedicated to learning as much as we can. It is not every day to join a fast‑growing company, tackling an obsolete sector by putting the member at the heart of it all. You will become an expert in healthcare and insurance, and help new members of the great healthcare team. Pioneering: The 🇧🇪 care team today is still relatively small. However, we have bold ambitions and will grow quickly. You will be involved in building, nurturing and enhancing our care team on a daily basis. JOIN THE CARE TEAM Have 2+ years of experience in: a customer‑support role; or education; or communication. Are bilingual English + Dutch. Have a passion for caring for members, and solving their problems. Love written communication. Are comfortable with computers and technology in general. Haveών very empathetic mindset. Are motivated and entrepreneurial. Have an enthusiasm for teamwork, learning and teaching. Bonus points if you know how the Belgian healthcare system works — we will teach you if you don’t. Everything else you know is a plus We want our team to be made up of a diversity of experiences and backgrounds. Good to know For this opportunity, we are aiming to hire full time and within the A2-B1 level range. Insurance is a regulated profession and requires all agents in contact with the public to pass a basic insurance knowledge test within their first year of exercise (some exemptions apply). This-html is covered by Alan; reach out to us to know more Perks & Benefits Fair rewards: Generous equity packages complement your base salary. Flexible Office: Amazing office space at our HQ in Paris, sponsored co‑working hubs in Ghent, Brussels, or Antwerp or a full‑remote experience with home office equipment sponsorship; we want you to live where you’re the happiest. All the tools you need: Top‑of‑the‑range equipment: MacBook Pro, keyboard, laptop stand, monitor, and Bose noise‑cancelling headphones. Flexible vacation policy and flexible working hours: Organize your time as you wish. Delightful healthcare insurance: Extremely comprehensive health insurance—100% for you and your children, 90‑100% for partners depending on your gehaald (gin permanent contracts only). Transport: You can use your own inspiration based on the Green mobility budget (for Senior level Alaners). Learning & Training opportunities: A highly flexible training policy, free books and budget to attend and speak at conferences if the opportunity arises. Personal Vietchi through coaching: At Alan, coaching isn’t just a perk— მომ it’s core to who we are. Every Alaner is paired with a dedicated coach from day one. Parental leave: Extended parental leave for all new parents. Important note: we hire people, not roles. If you're excited about this opportunity but Mirit check every box, we’d love to hear from you. Everyone, no matter how underrepresented, should feel free to apply as it can only bring learnings or success. If you identify yourself as a woman: Did you know that research shows women often apply only when meeting 100% of requirements? seams remembering, this is just a guide, not a checklist. We’ll be thrilled to receive your application 🔖 Check out our About Alan and Career pages, as well as our Medium, blog and Glassdoor page for more info. #J-18808-Ljbffr