Operations Coordinator

OverviewJoin to apply for the Operations Coordinator role at Alan.We’re building a vertically integrated health partner that unites insurance and smart healthcare delivery into one system. By connecting all aspects of care — private, public, and direct to consumer — we create the most member-centric healthcare experience. We partner with 35K+ companies, serving more than 730K+ members, and have reached €540M+ in ARR. Our team of 650+ people operates across France, Spain, Belgium, and Canada.You will join a team of 50+ Operations professionals across our countries, collaborating with Engineering, Product, Care and other teams to deliver at scale our insurance and health services. You will work on a subset of services (e.g., claim reimbursement, fraud, clinic) and aim to deliver excellence to our companies and members while driving continuous improvement and disruption in how we think about insurance or healthcare services.ResponsibilitiesRun our Insurance or Health services processes — operations execution, often referred to as Ops RunnersEnsure day-to-day follow-up and monitoring of operationsFlag risks and opportunities and contribute to process improvementsIn detail, your missions areOperate our processes — perform tasks like invoicing or claims treatment, manage our provider network, and support internal teams (live and via documentation)Contribute to the definition and ownership of the best monitoring scheme to track volumes, efficiency, SLAs, risks, and improvement areasSupervise partnerships (e.g., teleconsultation, claim operators), participate in negotiations, and maintain daily communication to ensure business continuityPerform controls on daily operations to ensure correct decisions and identify training needsEscalate feedback, help prioritise initiatives, and support efforts to make processes more delightful and efficientContinuous improvement — for about 20–30% of the time, implement process improvements (e.g., automation, external communications, auditing, tooling), in collaboration with product teams.Pools and ScopeOur Run organisation comprises pools (3–7 runners) collectively responsible for their scope. Topics include:Alan therapy — manage therapy lifecycle, relationships with psychologists, onboarding, invoicing, and booking managementClaims — manage claims experience, monitor provider performance to meet SLAs, ensure timely delivery of glasses, member satisfaction, and smooth collaboration with opticiansFraud — run checks on claims and prevent fraudulent paymentsSet up — ensure smooth onboarding of employee customers and accurate invoicing; maintain information quality for invoicing and issue resolutionNote: we welcome profiles able to embrace any challenge; an Operations Coordinator may join a pool and explore new scopes over time.ExperienceWe aim to hire within the A2–B level range. We welcome candidates from different backgrounds who could fit on the Operations team, for example with experience in:Operating processes and services for companies during scale-up or in industrial/logistic contextsSupport functions (Customer Support, People Operations, etc.)Customer-facing Commercial roles (e.g., account manager or Customer Success communications)Event coordinationSkillsPassionate about delivering and optimizing top-notch operations; comfortable getting into technical processes to make them clear and delightfulProblem-solver with a dig deep mindset focused on member and customer satisfactionHighly organized with attention to detailStrong and structured written and verbal communication in English and French (C1+), with empathyIndependent learner in a fast-paced environment; adaptable to changing situationsBonus: experience in insurance or healthcare; some analytics skills to dive into dataPerks & BenefitsFair rewards with generous equity packages for permanent contractsFlexible office options including HQ, co-working hubs, or remote with home office supportTop-tier equipment (MacBook Pro, monitor, etc.)Flexible vacation and working hoursComprehensive health insurance for you and dependents (per country rules)Country-specific commuter benefitsLearning and training opportunities with a flexible policy and conference budgetPersonal growth through coaching from day oneParental leave for new parents (permanent contracts)Important note: we hire people, not roles. If you’re excited but don’t check every box, we’d love to hear from you. All backgrounds are welcome to apply to learn and succeed.Location – Based in France, Belgium, or Spain for this role.Job detailsSeniority level: Mid-Senior levelEmployment type: Full-timeJob function: Management and ManufacturingIndustries: InsuranceWe’ll notify you about new Operations Coordinator jobs in Strasbourg, Grand Est, France, and related locations. #J-18808-Ljbffr