Care Expert

Alan’s vision is to make prevention the new norm of care for all. About Alan Our mission is to help people live in good health to 100 while helping employers feel proud, turning health benefits from a cost‑centre into their most valuable investment. We are building a vertically integrated health partner that unites insurance and smart healthcare delivery into one system, creating the most member‑centric experience. We partner with 35K+ companies, serve more than 950K+ members and have reached 680M+ in ARR. Our team of 700+ people works across France, Spain, Belgium and Canada. How We Do It Mission is the boss – long‑term thinking, seeking mission success above all else. Member & customer‑led – obsessively focused on solving members’ problems and creating delightful experiences. Champions of excellence – extremely high standards and talent density. Distributed ownership – accountable enlightened despots, everyone owns decisions and results. Radically transparent – all information accessible and written‑first, enabling async decision making. Optimistic alchemy – optimists who collaborate with genuine care and support teammates. Empathetic challengers – direct, caring feedback with praise to grow professionally. Bold & creative contrarians – think differently to achieve greatness, try new approaches. Disciplined in execution – decisive actions with focus that compound success over time. Fight for simplicity – only high‑impact processes, smart frugality. Your Mission – Care Expert Transform member requests into delightful experiences by providing swift, accurate, and transparent guidance across email, chat, and call‑back channels. Key responsibilities include: Master the intricacies of the French healthcare system. Understand the unique needs of B2B partners using Alan as their corporate health insurance provider. Turn complex healthcare questions into simple, human experiences. 80% of your time = exceptional member support; 20% = driving innovative Care projects tailored to your expertise. Project Leadership Opportunities Drive Process Excellence: identify, implement improvements, transform data insights into actionable solutions, lead end‑to‑end implementation. Team Impact: guide and inspire fellow Alaners, build high‑performing project teams, shape the future of Care at Alan. Example Projects: design member empowerment initiatives, architect Care team structures, collaborate on cross‑community product innovations, attract top Care talent. Qualifications Genuine passion for helping others; enjoyment in solving member challenges. Fluency in French and English (written and spoken) at a full working level. Confidence navigating technology and embracing digital tools. Comfort connecting with members across email, chat, and call‑back. Natural empathy and calm presence during interactions. Proactive initiative to turn ideas into action. Collaborative mindset and willingness to share knowledge. Bonus: prior understanding of the French healthcare system. We aim to hire within the A2‑B1 level of our salary grid. Your home base should be in France (fiscal residence). Perks & Benefits Fair rewards – generous equity packages, permanent contracts only. Flexible Office – HQ, co‑working hubs, or full‑remote with equipment sponsorship. All tools you need – MacBook Pro, keyboard, laptop stand, monitor, Bose headphones. Flexible vacation & working hours – organize your time as you wish. Delightful healthcare insurance – 100% for you and children; 90‑100% for partners, permanent contracts only. Transport – country‑specific commuter benefits. Learning & training – flexible policy, free books, budget for conferences. Personal growth through coaching – dedicated coach from day one. Parental leave – extended for all new parents, permanent contracts only. Important note We hire people, not roles. If you do not tick every box, we’d love to hear from you. We encourage all applicants, especially those from underrepresented groups, to apply. If you identify as a woman, research shows women often apply only when meeting 100% of requirements. Seniority level Mid‑Senior level Employment type Full‑time Job function Health Care Provider Industries Insurance EEO Statement We are an equal opportunity employer. Referrals increase your chances of interviewing at Alan by 2x. #J-18808-Ljbffr