Service Advisor

About the role Join the Lookers Motor Group Limited as a Service Advisor at Lookers Carlisle Nissan Renault. As part of our Aftersales Team you will be a team player with exceptional communication skills, building rapport with colleagues and customers. You will report to our aftersales manager, gaining knowledge and experience while developing a strong career within the automotive industry. Contract & Salary Contract Type: Permanent, full‑timeSalary: OTE up to £38,000 (uncapped), with a basic of £29,000 to £32,000 per annum (depending on experience)Working Hours: 42 hours per week, Monday – Friday 8.00am – 5.00pm, plus Saturday morning on rota basis Key Responsibilities Booking MOTs, services and other repair work for customers Advising customers about warranty cover and upselling additional parts / accessories Liaising with the full Aftersales department to organise and schedule appointments based on workload and call volumes Managing a high volume of customers daily, telephone calls and online booking queries Informing customers of turnaround times and ensuring effective communication throughout the time the customers’ car is in the workshop Maintaining accurate customer records and updating the systems when bookings are made Qualifications & Experience Previous experience using Kerridge / ADP is an advantage, as well as knowledge of other essential dealer systems. You will have a warm personality, heaps of energy and a passion for delivering a first‑class customer experience each time. Strong communication skills and the ability to explain technical information clearly are essential. Core Benefits Competitive salaries with structured pay scales and progression as you grow within the business Generous annual leave that increases with your length of service Enhanced family leave, including 6 months’ full pay for maternity and adoption leave, and 2 weeks’ full pay for paternity leave Access to Techscheme for discounted technology purchases with flexible payments Health & Wellbeing Eyecare vouchers to help cover vision care needs Smart Health – 24/7 access to GP services to support your mental and physical wellbeing Dental insurance for everyday dental care and unexpected treatments Critical illness cover for peace of mind during life's most challenging moments Financial Wellbeing MyView PayNow – access a portion of your pay as you earn, with features to stream, save, and track your money through a user‑friendly app Free will writing services to help plan for the future Flexible life assurance options and partner life assurance for added protection Leisure & Lifestyle Discounted gym memberships to support an active lifestyle Travel insurance to help you explore with confidence Access to home and technology vouchers Beyond card and a wide range of exclusive retail and lifestyle discounts EEO Statement Lookers and Charles Hurst are equal opportunities employers. We are committed to a working environment that is free from discrimination, is inclusive, and empowers our people to bring their whole self to work and reach their full potential. Application Process If your skills and experience match what we are looking for, please apply today and a member of the Talent Acquisition Team will be in touch. Privacy Notice We take our data protection responsibilities very seriously and are committed to upholding and respecting your privacy rights. Information about how we will process your data, including the types of data we collect, the purposes for which we use it, who we may share it with and how long we keep it, are set out in our privacy notice. Please read our Privacy Notice so that you understand how we may collect and use your data. #J-18808-Ljbffr