Reservations Specialist

About Four Seasons:

Four Seasons Hotels and Resorts is a global leader in the hospitality industry, renowned for its exceptional service, luxurious amenities, and unparalleled guest experiences. Our company culture is built on a foundation of respect, empathy, and a passion for delivering unforgettable moments for our guests.

About the Role:

We are seeking a highly skilled and motivated Sales and Marketing Agent to join our team at Four Seasons Mont d'Arbois. As a key member of our Sales and Marketing department, you will be responsible for:

• Applying industry-standard procedures and protocols to ensure seamless guest experiences
• Responding promptly to client and agency inquiries via phone and email
• Developing in-depth knowledge of our properties and services
• Converting leads and optimizing sales of our suites and rooms
• Collecting information to create personalized guest experiences
• Recognizing and anticipating guest expectations
• Scheduling reservations and managing administrative tasks
• Tracking and following up on client payments and cancellations
• Providing exceptional customer service and support

Requirements:

To be successful in this role, you will possess:

• Excellent communication and interpersonal skills
• Strong knowledge of the hospitality industry and sales principles
• Ability to work in a fast-paced environment and meet deadlines
• Proficiency in Microsoft Office and other relevant software
• Flexibility and adaptability in a seasonal work environment

About Us:

Four Seasons Hotels and Resorts is committed to creating a diverse and inclusive work environment that values and respects the contributions of all employees. We believe in fostering a culture of innovation, creativity, and continuous improvement, and we are dedicated to providing our employees with the tools and resources they need to succeed.