Digital Solutions Team Member

il y a 4 semaines


Marseille, Provence-Alpes-Côte d'Azur, France American President Lines Temps plein
Job Title

IT Business Analysis Expert - Finance Module

Job Summary

CMA Ships is seeking an IT Business Analysis Expert to join its Digital Solutions team. The successful candidate will be responsible for the management, administration, and optimization of the SmartTOUCH Account module.

Key Responsibilities

Collect and analyze user needs, review detailed functional specifications written by the publisher.
Plan, organize, and supervise new requests for development and updating of the account module, respecting deadlines.
Work closely with internal teams (Finance, IT, operations) and external partners (solution publisher).
Ensure functional and technical support for users.

Application Support

Provide level 1/2 technical support for day-to-day application queries and issues.
Analyze the root cause, resolve the data management issues, and propose permanent fixes (if applicable).
Monitor, manage, and solve application problems via the dedicated incident management tool within the OLA.
Document issues, observations, and outcomes accurately to escalate issues as required in the vendor's incident management tool and to ensure resolution within the SLA.

Product Evolution

Identify, capture, and translate business requirements for technical discussion.
Prioritize business needs with Business Stakeholders on the release of functionalities.
Document the feedback, suggestions, and business requirements via the dedicated change management tool.
Monitor product development to ensure consistency against business requirements.
Perform functional tests on the product and coordinate User Acceptance Tests with business users.

Requirements

3-5 years of experience in product management and application support.
Strong analytical skills, goal-oriented, and self-motivated.
Effective verbal, written, and presentation skills.
Ability to work both independently and in a team-based environment.
Proficient in determining the causes of application errors.

Language

Fluency in English and French is required.
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