Software Support Engineer
il y a 1 semaine
We are seeking a skilled Software Support Engineer to join our team. As a Software Support Engineer, you will be responsible for providing top-notch first-line product support, focusing on understanding customer goals and troubleshooting issues.
Key Responsibilities:- Deliver exceptional customer support via phone and email, adhering to our various support tiers (standard, premium, and business).
- Accurately document incidents, software issues, and enhancement requests.
- Engage with customers (existing base) alongside the sales team to boost software adoption, optimize usage, and enhance the perceived value of our offerings.
- Maintain strong customer relationships through organized and regular communication, ensuring high satisfaction and contract renewals.
- Provide technical support to assist customers in achieving their objectives during onboarding and adoption phases.
- Analyze customer data to pinpoint areas where targeted training could decrease support needs.
- Conduct training sessions from our extensive training catalog to maximize software usage and reduce the need for support.
- Support the sales team in account management and advocate for our full range of services by suggesting process improvements and innovative ideas.
- Bachelor's or Master's degree in Mechanical Engineering or a related discipline.
- 1 to 5 years of experience in Finite Element Methods (FEM- FEA)
- Strong background in technical customer support.
- Experience with CAE/CAD tools and a solid understanding of the product development lifecycle are advantageous.
- Proficiency in both French and English is mandatory.
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Software Engineer
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il y a 1 semaine
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il y a 1 semaine
Nanterre, Île-de-France HrFlow Temps pleinJoin HrFlow's Dynamic Team as a Software Engineer InternAt HrFlow, we're passionate about harnessing the power of AI to revolutionize the labor market and employment challenges. As a Software Engineer Intern, you'll have the chance to work alongside experienced engineers in a collaborative environment, building and enhancing our software solutions using...
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il y a 7 jours
Nanterre, Île-de-France Miller Maxwell Ltd Temps pleinSoftware Test EngineerMiller Maxwell Ltd, a leading FinTech software solutions provider, is seeking a skilled Software Test Engineer to join their award-winning team. As a key member of the automation testing team, you will play a crucial role in shaping and influencing automation testing across the business.Key Responsibilities:Design, develop, and maintain...
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il y a 1 semaine
Nanterre, Île-de-France Miller Maxwell Ltd Temps pleinSoftware Test EngineerMiller Maxwell Ltd, a leading FinTech software solutions provider, is seeking a skilled Software Test Engineer to join their award-winning team. As a key member of the automation testing team, you will play a crucial role in shaping and influencing automation testing across the business.Key Responsibilities:Design, develop, and maintain...
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