Shape & Create - And make it happen

Villeroy & Boch is one of the leading global brands in ceramics and lifestyle. Since 1748, our customers have appreciated the innovative and elegant products from our Bathroom & Wellness and Dining & Lifestyle divisions. Our success is built on the commitment and imaginative ideas of our teams. With over 7500 employees in 125 countries, we create moments and spaces of well-being and assist our clients in designing their homes according to their tastes and lifestyles. With our products, a house becomes a home.

The Tableware Division of Villeroy & Boch is seeking for its retail location:

A Boutique Supervisor in a permanent position

Your Responsibilities:

Commercial Management

Engage in organizing customer reception and participate in sales activities.Ensure the store is well-maintained and visually appealing.Highlight the commercial space while adhering to Villeroy & Boch's concepts and merchandising guidelines.Contribute to the planning and execution of promotional activities.Manage after-sales services in collaboration with customer service.Oversee store operations: receiving and shipping goods, restocking, merchandising, organizing inventory, and maintaining cleanliness.

Operational Management

Ensure the store opens and closes as scheduled.Monitor the general maintenance of the store, ensuring cleanliness and compliance with safety regulations.Build customer loyalty in alignment with the existing loyalty program.Propose enhancements to improve store operations.

Team Leadership and Development

Onboard new team members, providing training on essential job functions.Communicate action plans set by upper management to the sales teams.Update teams daily on performance results and set sales and revenue targets.Ensure effective internal communication.Oversee e-learning training and ensure compliance with training requirements.

Administrative Management and Reporting

Handle the administrative tasks of the store.Ensure compliance with labor regulations.Organize staff schedules and adjust working hours based on daily and seasonal activity fluctuations.Monitor cash flow and manage bank deposits.Track and analyze performance metrics and provide weekly reports to management.

Think outside the box with us #shapeandcreate

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