Customer Care Specialist

il y a 4 semaines


Metz, Grand Est, France ING Luxembourg Temps plein

{"h1": "Customer Care Specialist at ING Luxembourg", "p": "ING Luxembourg recherche des stagiaires pour son service Customer Care. Le stagiaire sera impliqué dans le fonctionnement quotidien du service et se verra confier des activités telles que le suivi administratif des dossiers de succession, le traitement des sommations à tiers détenteurs, le traitement et suivi des réclamations, la contribution à l'amélioration des processus de la banque et l'apport d'un support à l'équipe.", "ul": [{"li": "Suivi administratif des dossiers de succession"}, {"li": "Participation au traitement des sommations à tiers détenteurs"}, {"li": "Participation au traitement et suivi des réclamations"}, {"li": "Contribution à l'amélioration des processus de la banque"}, {"li": "Apport d'un support à l'équipe"}], "h2": "Compétences requises", "ul": [{"li": "Niveau minimum BAC+3/4 à orientation économie/droit ou finance"}, {"li": "Des connaissances juridiques"}, {"li": "Aptitude d'analyse, capacité de jugement, esprit d'initiative et de créativité"}, {"li": "Bonnes capacités de communication et de coordination"}, {"li": "Bonnes connaissances des outils Microsoft Office"}], "h2": "Langues requises", "ul": [{"li": "Maîtrise du français"}, {"li": "Bonne connaissance de l'anglais"}, {"li": "La connaissance du luxembourgeois et/ou de l'allemand est considérée comme un atout"}]


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