Safety and Compliance Lead
il y a 6 jours
About Yubo
Yubo is a live social discovery app that makes it easy for Gen Z to make new friends and hang out online. As a platform serving teens and young adults, safety is a top priority. We're seeking a Trust & Safety Operation Manager to join our team and help us ensure the safety and well-being of our users.
Key Responsibilities
- Develop and implement strategies to optimize workforce management and coverage
- Support our Head of Safety in scaling our safety team
- Implement tools and processes to improve team efficiency and productivity
- Continuously monitor and improve workforce management practices
- Support the development of our managers' skills and expertise
- Ensure operational risks are mitigated and managed effectively
Requirements
- 7 years of experience, including > 3 years as a manager of managers
- Scale-up experience
- Experience in customer success or customer support, or safety
- Specific knowledge: scaled an operational team, implemented productivity tools
- Nice to have: BPO management, recruitment, international experience, English C2, French B2-C1
Our Culture
We're a team of innovators, thinkers, and doers who are passionate about creating a safe and welcoming community for our users. We prioritize innovation, velocity, team player, excellence, and leadership in everything we do.
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