Cloud Solutions Architect

il y a 3 jours

Courbevoie, Île-de-France AWS EMEA SARL (France Branch) Temps plein
About the Role

We are seeking a highly skilled Technical Account Manager to join our AWS EMEA SARL (France Branch) team. As a Technical Account Manager, you will be responsible for driving customer success and growth by providing technical expertise and strategic guidance to our enterprise customers.

Key Responsibilities
  • Develop trusting relationships with customers and understand their business needs and drivers.
  • Utilize technical skills to solve complex support issues and technical challenges.
  • Advocate for customer needs to overcome adoption blockers and drive new feature development.
  • Improve customer capabilities by running workshops, operations, and architecture reviews.
  • Ensure AWS environments remain operationally healthy while reducing costs and driving efficiencies to mitigate risks in customer operations plans and product adoption.
  • Work with customers across all levels from developers through to C-Suite executives.
  • Collaborate across multiple functions within AWS, such as Solutions Architects, Business Developers, Professional Services Consultants, Global TAM teams, and Sales Account Managers.
Requirements
  • 3+ years of experience with operational parameters and troubleshooting for at least two of the following technical domains: Compute/Storage/Networking/CDN/Databases/DevOps/Big Data and Analytics/Security/Applications Development in a distributed systems environment.
  • Experience in operational services or support environment.
  • Working with engineering/technology teams for large customers or a major segment of a large entity in the Public Sector, Enterprise, or Start-up industry.
  • Fluency in English and French Language.
Preferred Qualifications
  • Technical internal enterprise or external customer-facing experience.
  • Professional oral and written communication skills, presenting to an audience containing one or more decision maker(s).
  • Experience in influencing management stakeholders on technical, operational, or business strategic decisions.
  • Experience with AWS services and/or other cloud offerings.

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