Tech Integration Specialist
il y a 2 semaines
About Mondial Relay
Mondial Relay is a leading provider of parcel shipping and delivery services, offering a simple, fast, and economical solution through a network of Relay Points and Lockers.
We are committed to creating links between e-merchants, merchants, and consumers, and our goal is to become the leader in out-of-home delivery in Europe.
Job Description
As a Tech Integration Specialist, you will be responsible for providing technical support in pre-sales consultancy, deployment, and configuration of flows and tools, as well as after-sales follow-up.
You will work closely with our sales and account management teams to understand customer requirements and expectations, ensuring a smooth transition from the sales phase to the onboarding phase.
Key Responsibilities
- Collaborate with external customers to explain and facilitate integration processes, providing recommendations on the most appropriate integration method for the customer.
- Work closely with the sales and account management teams to understand customer requirements and expectations.
- Utilize APIs, including SOAP and REST APIs, for seamless system integration.
- Work with various file integration formats, such as EDI and CSV.
- Provide exceptional support and customer service throughout the integration journey following customer go-live.
Qualifications
- Strong communication skills, both with external customers and internal team members.
- Proficiency in problem-solving, with the ability to propose multiple solutions to challenges.
- Experience working with APIs, JSON, IDR files, and real-time integrations.
- Familiarity with tools like Jira and Postman for efficient workflow management.
- Fluency in French and English.
Additional Information
Mondial Relay offers a collaborative work environment, based on autonomy and responsibility, and provides opportunities for professional development throughout your career.
We are committed to diversity and inclusion, and we guarantee compliance with the rules of non-discrimination in hiring.
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