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Product Manager
Il y a 2 mois
We are seeking a highly skilled Product Manager to join our team at TheFork. As a Product Manager, you will be responsible for driving the team's efforts in product strategy, project management, problem-solving, stakeholder communication, quality assurance, and change management.
Key Responsibilities- Product Strategy: Collaborate with Senior Management to identify opportunities and prioritize product roadmap, aligning with overall business objectives and key results (OKR). Proactively improve and challenge current internal processes and data accuracy to optimize and scale productivity of our internal users and external customer experiences.
- Project Management: Lead TheFork projects related to revenue impact, process and operational excellence, data ingestion and data quality through the Discovery, Shaping, Implementation, and Change phase. Facilitate cross-functional team coordination among various stakeholders (Sales, Sales Ops, Marketing, Revenue Ops, Customer Support, Ops, other Tribes in Product & Engineering, Data Team…)
- Problem-Solving: Understand the problems in user journeys and propose solutions. Organize workshops with stakeholders to collect business needs. Work closely with engineering teams for implementations by providing clear functional requirements, user stories, and backlog priorities.
- Stakeholder Communication: Communicate product updates, roadmap changes, and provide visibility of status to key stakeholders, including leadership teams, managers, and end-users.
- Quality Assurance: Manage testing sessions, monitoring, and documentation to ensure quality of deliveries and data reliability in Salesforce and across systems.
- Change Management: Define and measure product success metrics/KPIs monitoring. Ensure user adoption and feedback loop. Provide level 3 internal support on Salesforce, its Data integration, and Data quality for end-users. Develop training materials for Sales Enablement and Knowledge teams for our end-users.
- Benchmark and Vendor: Benchmark tools & solutions and provide technological watch (AI-powered solutions, process automations). Ensure compliance, good practices during new tools procurement and adoption.
- Min. 5 years experience in product management/project management (ideally in a mobile or web environment)
- Experience in a CRM tool (ideally Salesforce Sales/Service Cloud, Pardot) and Data Integration tools ETL, reverse ETL, Data Platform like Snowflake is a plus.
- Msc/Bac+5 (Engineering school, Business degree, Master)
- Fluent English speaking and writing skills and good level in French
- Knowledge of agile projects management, Scrum techniques, and the spirit of agile tools (ie. JIRA), project management tools (ie. Notion)
- Proven track record of successfully managing complex projects and cross-functional teams.
- Excellent analytical, problem-solving, and decision-making skills.
- Exceptional communication and interpersonal skills, with the ability to effectively collaborate with stakeholders at all levels of the organization.
- Team player, passionate, open-minded with a touch of humor
- An awesome team (not everybody likes our jokes, but we try our best)
- A Permanent contract (that can be useful in life)
- Flexible working environment (2 days home office per week)
- Competitive fixed salary, bonus, and equity (yes, equity)
- Lunch vouchers available for each working day (because yes, we like to try our best restaurants)
- International teams - More than 30 nationalities and 16 offices worldwide
- Highly inclusive working environment
- Lifestyle benefits that can be used to reimburse physical, leisure activities, family support, travel, etc
- Free access to the Calm app
- Health insurance 72% covered by the company
- Life Insurance and Disability at no cost to the employee
- Complementary time off to spend with your loved ones
- Financial benefits in the events of a birth, adoption, pacs, or wedding
- Amazing offices with dining, coffee point on each floor, and leisure area
We believe that we are better together, and at TheFork, we welcome you for who you are. Our workplace is for everyone, as is our people-powered platform. At TheFork, we want you to bring us your unique perspective and experiences, so we can collectively keep disrupting the restaurant industry and go from good to great.
