Housekeeping Operations Manager

il y a 6 jours


IssylesMoulineaux, Île-de-France Accor Temps plein

About the Role

We are seeking a highly skilled and experienced Executive Housekeeping Manager to join our team at Accor. As a key member of our housekeeping department, you will be responsible for ensuring the highest standards of cleanliness and service are maintained throughout our hotel.

Key Responsibilities

  • Supervise and manage the day-to-day operations of the housekeeping department to ensure seamless delivery of services.
  • Develop and implement effective cleaning schedules and procedures to maintain high standards of cleanliness.
  • Monitor and control labor costs, ensuring efficient scheduling and productivity.
  • Collaborate with the Chief Engineer to implement preventative maintenance programs and ensure the upkeep of all guest rooms and public areas.
  • Address guest concerns and complaints in a professional and timely manner, escalating issues as necessary.
  • Manage the departmental budget, ensuring fiscal responsibility and effective resource allocation.
  • Provide coaching and performance management to housekeeping staff, promoting a culture of excellence and continuous improvement.
  • Attend regular departmental meetings and contribute to the development of strategies to improve service delivery and guest satisfaction.
  • Ensure compliance with all safety and sanitation policies, maintaining a clean and healthy environment for guests and staff.

Requirements

  • 2 years of relevant experience in a supervisory role, preferably in a large hotel or comparable facility.
  • Excellent knowledge of housekeeping operations, including cleaning schedules, inventory management, and staff supervision.
  • Basic training skills, with the ability to coach and develop staff.
  • Excellent interpersonal, communication, organization, and problem-solving skills, with a focus on attention to detail.
  • Working knowledge of property management systems and Microsoft Office suite.

About Accor

Accor is a global hospitality leader, offering exceptional experiences to our guests through our diverse portfolio of brands. We are committed to providing our employees with opportunities for growth and development, as well as a positive and inclusive work environment. If you are a motivated and experienced professional looking for a new challenge, we encourage you to apply for this exciting opportunity.



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