IT Support Specialist

il y a 4 semaines


Paris, Île-de-France BCIC Swiss Temps plein
IT Support Specialist Job Description

BCIC Swiss GmBH is seeking a skilled IT Support Specialist to join their team in Le-Creusot, Bourgogne, France. As a key member of the IT department, you will be responsible for providing top-notch technical support to customers, resolving complex issues, and maintaining a high level of customer satisfaction.

Key Responsibilities:
  1. Provide first/second level contact and problem resolution for customer issues.
  2. Work with Third Party Vendors to remediate complex AV issues as needed.
  3. Communicate timely updates on issue status and resolution.
  4. Maintain accurate ticket updates for all reported incidents.
  5. Install, upgrade, support, and troubleshoot various desktop applications, including XP, Windows 7, Windows 8.1, Windows 10, Microsoft Office 2010, Cisco Jabber, and others.
  6. Have basic knowledge of the Mac operating system to support Apple PC users.
  7. Install, upgrade, support, and troubleshoot printers and computer hardware.
  8. Perform general preventative maintenance tasks on computers, laptops, and printers.
  9. Perform remedial repairs on desktops, laptops, printers, and other authorized peripheral equipment.
  10. Utilize diagnostic tools to troubleshoot problems associated with network connectivity and workstation hardware/software.
  11. Bring a broad experience in IT with a basic understanding of networks, servers, audio/visual, smart devices, and telecoms.
  12. Ability to work in a project-based environment requiring flexibility and teamwork.
Requirements:
  • EU Passport required.
  • Good knowledge of computers and IT.

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