Field Service Instruments Specialist

il y a 1 jour


Bordeaux, Nouvelle-Aquitaine, France Thermo Fisher Scientific Temps plein

The role of the Field Service Instruments Specialist is to provide technical support to customers in France South and West, ensuring the optimal performance of our immuno diagnostic instruments. The successful candidate will be responsible for collecting customer requests, conducting detailed analyses, and providing solutions via phone or on-site visits. This includes using all available resources to find a solution, with the primary objective being customer satisfaction.

In addition to technical expertise, the ideal candidate will possess excellent communication skills, be able to work independently, and have a strong analytical mindset. The ability to establish and balance priorities is also essential for this role.

The Field Service Instruments Specialist will be required to maintain a high level of professionalism in their interactions with customers, documenting all actions and reporting vital information in our Service Max program. This includes ensuring the maintenance of our Service Max database and following up on current cases.

The successful candidate will also be responsible for leading their local spare parts stock, providing hotline backup when needed, and ensuring the operation of our instruments according to headquarters recommendations.

Key skills and qualifications for this role include a certificate in Electronics/Electro Mechanic or similar, professional experience in Field Service/Hotline, and technical knowledge of Robotics, IT, Network, and Automation. Fluency in French and English is also required.

A typical day in this role may involve appointments with customers to carry out preventive maintenance on instruments, installations, and troubleshooting. The ability to learn and adapt to new technologies is essential for this role.

If you are a motivated and detail-oriented individual with a passion for technical support, we encourage you to apply for this exciting opportunity.



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