IT Support Specialist
il y a 9 heures
We are seeking a highly skilled IT Support Specialist to join our team at MGallery The Bodrum Hotel. As an IT Support Specialist, you will be responsible for providing top-notch technical support to our guests and staff, ensuring a seamless and enjoyable experience for all.
Key Responsibilities- Review, reroute, update, and manage user-generated IT support tickets.
- Generate IT Support tickets for the IT Operations team.
- Escalate systematic issues to management with specifics to promote a continuous improvement culture.
- Install or remove computer software manually or via Microsoft Endpoint Configuration Manager (MECM).
- Install, upgrade, repair, troubleshoot, or retire standard computer hardware: desktops, laptops, printers, monitors, keyboards, cables, and docking stations.
- Submit service requests to vendors to perform warranty repairs on computer hardware or software.
- Perform general network connectivity (wireless and ethernet) troubleshooting to determine root cause of various failures:
- Configure IP addresses statically or through DHCP reservations;
- Review system logs to identify port blockages or permissions;
- Install tools such as Wireshark to track packet losses and blockages;
- Perform VLAN port changes to deploy or move computer objects to the correct location.
- Install, remove, or troubleshoot local and network printers, including scan to network and scan to email.
- Perform basic Active Directory tasks:
- Create Shared User Accounts;
- Reset/Set User Account Passwords;
- Manage AD Security Group Membership;
- Review account attributes to determine access limitations.
- As needed, perform end-user training on standard productivity tools such as Microsoft 365 Enterprise Apps, Microsoft Office, Multifactor Authentication tools (e.g. Symantec VIP or Microsoft Authenticator).
- As needed, prepare knowledge base articles to help cross-train peers on lessons learned and key concepts.
- Utilize PowerShell to run scripts to gather data or perform troubleshooting tasks.
- Utilize system logs to determine the root cause of connection or installation failures.
- Stay up to date on all required business SOP's and trainings.
- High school diploma or equivalent.
- Minimum 3 years working in an end-user facing IT technical support environment.
- Minimum 3 years working on IT software and/or hardware.
- Very good communication skills (concise writing and orally convincing).
- Able to lift up to 25 pounds.
We are an inclusive company and our ambition is to attract, recruit, and promote diverse talent.
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