Associate - Supply Chain Specialist
il y a 4 semaines
At ISN, we are seeking a highly motivated and detail-oriented Associate to join our team. As an Associate, you will play a critical role in helping our clients map and manage their extended supply chain by connecting with suppliers, assisting suppliers with creating their Transparency-One accounts, sharing their information, and using the Transparency-One platform.
Key Responsibilities:- Proactively service and support Transparency-One suppliers to ensure seamless onboarding and utilization of the platform.
- Conduct training sessions on products via phone, web-based meetings, and face-to-face interactions to ensure suppliers are equipped with the necessary knowledge to effectively use the platform.
- Collect supplier subscription fees and renewals through targeted outreach efforts to maintain a high level of client satisfaction.
- Analyze customer service processes and identify opportunities for continuous improvement to enhance the overall client experience.
- Research and develop various resources and reference documents for clients to support their supply chain management needs.
- Bachelor's degree from an accredited university or equivalent work experience.
- Bilingual (verbal and written) in French and English is required.
- Previous customer service experience is essential.
- Proficient computer skills in programs including, but not limited to, Word, Excel, PowerPoint, Internet, and e-mail applications.
- Demonstrated personal initiative and a strong desire to assume increasing levels of leadership responsibility.
- Ability to work on multiple tasks simultaneously and maintain a high level of organization and attention to detail.
- Excellent verbal and written communication skills are necessary to effectively interact with clients and suppliers.
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