Service Contract Engineer
il y a 4 semaines
Professional | Full-Time | Commercial
Vestas, a leading company in the Wind Power Industry, is seeking a Service Contract Engineer to join its Customer Support department. This role involves maintaining a portfolio of customers with windfarms under service contract and ensuring coordination between Sales, Operations, and Technical teams to deliver excellent Customer Satisfaction.
Responsibilities
Coordinate maintenance contracts and serve as the focal point in the Service department for customers.
Build and maintain good relationships with customers, understanding their needs, responding to queries, and providing quality service.
Develop advanced technical requests from customers by finding relevant internal stakeholders to support and propose solutions.
Ensure inter-department coordination within the Vestas Group to respond to customer requests and issues.
Manage financial contracts, including invoicing, indexation, billing plans, and overdues.
Sell additional maintenance services or options.
Support claims received from customers.
Organize and prepare customer meetings.
Interact with maintenance, technology, construction, sales, and operations teams.
Apply, follow-up, and respect QSE rules of the Group.
Qualifications
Industrial Engineer Diploma or Business School.
Proficient in French and English and Pack Office.
Experience in wind/renewable energy appreciated and/or in accounts management.
Work experience in a multinational environment is highly appreciated.
Competencies
We are looking for a motivated person who likes to take initiatives, communicates effectively, is action and problem-solving oriented, can supervise several files at once, and knows how to play in a team. Motivated, autonomous, results-oriented, willing to travel for work.
What we offer
Career perspectives in an exciting job in a progressive and international environment.
A secure environment that will protect you while working in the field, as well as the best specific protection equipment on the market thanks to strict security rules.
Integrating Vestas means joining an International Group, one of the leaders of the Wind Power market, with years of experience.
Vestas has been in France for more than years; we have employees now, and we are still growing.
DEIB Statement
At Vestas, we recognize the value of diversity, equity, and inclusion in driving innovation and success. We strongly encourage individuals from all backgrounds to apply, particularly those who may hesitate due to their identity or feel they do not meet every criterion. As our CEO states, "Expertise and talent come in many forms, and a diverse workforce enhances our ability to think differently and solve the complex challenges of our industry". Your unique perspective is what will help us powering the solution for a sustainable, green energy future.
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