Digital Success Expert
il y a 2 jours
At 360Learning, we're on a mission to empower Learning & Development teams to accelerate upskilling with the help of internal experts. As our new Digital Customer Success Manager, you'll play a key role in supporting our clients in their digital training strategy through our collaborative learning platform.
The ideal candidate will have experience in a Training Organization or equivalent, preferably with a keen interest in the digital industry and e-learning. Native French speakers with excellent English proficiency (B2 minimum) are highly preferred.
We offer a competitive compensation package, including a base salary, variable component, and equity. Our benefits include a work-from-home stipend, flexible hours, full remote work possible anywhere in France, and a one-month parental leave for the second parent. We're committed to being an equal opportunity workplace, embracing diversity, equity, and inclusion throughout our processes.
In this exciting role, you'll:
- Support clients in their digital training strategy and drive initiatives on specific topics like office hours;
- Develop relationships of trust between clients and 360Learning, particularly by having direct contact with top management teams;
- Analyze customer journeys and build proactive digital and one-to-many communication strategies;
- Identify new project opportunities to develop accounts and align with the Account Management team;
We believe in making a positive impact through corporate social responsibility, which is reflected in our CSR Charter. If you're passionate about education, innovation, and collaboration, we'd love to hear from you.
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