Operational Excellence Technician

About Idemia

At Idemia, we're dedicated to unlocking the world and making it safer through cutting-edge identity technologies. Our mission is to empower citizens and consumers to perform their daily critical activities in a secure and streamlined manner.

We've brought together innovative know-how and technologies to create a seamless experience across the physical and digital spaces. Our expertise in cybersecurity, biometrics, distributed systems, and cloud computing enables us to deliver secure and efficient solutions.

With a global presence in 180 countries and a team of 15,000 employees, we're committed to serving our clients with excellence.

About the Role

This role is responsible for ensuring that all activities within the scope meet the required quality standards, minimize quality costs, and maximize customer satisfaction by adhering to procedures and processes.

Key Responsibilities

• Lead or participate in regular reviews with relevant departments and teams to improve business performance and consolidate customer feedback.
• Establish and monitor KPIs to meet business targets.
• Identify opportunities to continually improve business performance and support continuous improvement efforts.
• Maintain accurate and relevant reporting or documentation, including inspection reports, central reports, customer reports, department reports, quality documents, templates, and business presentations.
• Identify and anticipate business risks.
• Manage audits from internal or external organizations to deliver successful scheme/customer accreditations (PCI, ISO9001, CQM, etc).
• Ensure suitable inspections, audits, and control activities are carried out by all levels of management and supervision to deliver business performance.
• Manage the tracking and resolution of all relevant customer complaints and non-conformances.
• Support the process owner in organizing cross-functional teams to investigate, identify root cause, implement, and report on suitable corrective actions.
• Communicate effectively with customers, suppliers, and other external bodies as required.
• Support the business to ensure teams are appropriately trained, skilled, and motivated to perform to a high standard of delivery in line with quality systems and processes.
• Perform quality control in production to ensure quality standards are met.

Requirements and Qualifications

This role requires a strong understanding of quality management systems, processes, and procedures. The ideal candidate will have excellent communication and interpersonal skills, with the ability to work effectively in a team environment.