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Senior Customer Service Manager
Il y a 2 mois
At STERIS IMS, we strive to create a healthier and safer world by providing innovative healthcare and life science solutions. As a Senior Customer Service Manager, you will be a key player in our mission.
About the RoleWe are seeking a highly skilled and experienced professional to join our team as a Senior Customer Service Manager. In this role, you will be responsible for providing technical information and expertise to key customer accounts for contamination control products, including cleaning chemistries, disinfectants, and sterilants.
Key Responsibilities- Provide technical information and support to customers through telephone and written correspondence, literature generation, lab analyses, and on-site evaluations.
- Serve as a liaison with R&D groups for scientific and technical support.
- Contribute ideas and information for new products, processes, and applications relative to the business unit.
To be successful in this role, you will need:
- A Bachelor's Degree in Science, Engineering, or Biological Science. A Master's degree is preferred.
- Strong project management skills, including excellent verbal and written communication skills, as well as presentation skills in both small and large group settings.
- Focused customer and service orientation, with the ability to effectively utilize resources for technical information as needed.
- Solid organizational skills, good judgment, and the ability to think analytically.
We offer a competitive base salary, annual merit review and incentive plans, a company car, and a service training and coaching program.
STERIS IMS is a leading global provider of products and services that support patient care with an emphasis on infection prevention. We help our customers create a healthier and safer world by providing innovative healthcare, life sciences, and dental products and services.
