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Customer Service Manager
Il y a 2 mois
Job Summary
Action Logement is seeking a highly skilled and experienced Customer Service Manager to join our team in Beauvais. As a Customer Service Manager, you will be responsible for ensuring the satisfaction of our clients and managing a team of administrative and technical staff.
Key Responsibilities
- Manage and lead a team of administrative and technical staff to ensure the efficient operation of the department.
- Ensure the satisfaction of our clients by responding to their queries and concerns in a timely and professional manner.
- Develop and implement policies and procedures to improve customer service and satisfaction.
- Collaborate with other departments to ensure seamless communication and service delivery.
- Monitor and analyze customer feedback to identify areas for improvement.
- Develop and implement training programs to enhance the skills and knowledge of the team.
Requirements
- Bachelor's degree in a related field or equivalent experience.
- Proven experience in customer service management or a related field.
- Excellent communication and interpersonal skills.
- Ability to work in a fast-paced environment and prioritize tasks effectively.
- Strong analytical and problem-solving skills.
- Ability to work independently and as part of a team.
Working Conditions
The Customer Service Manager will work in a dynamic and fast-paced environment, interacting with clients and staff on a regular basis. The ideal candidate will be able to work effectively in a team environment and prioritize tasks to meet deadlines.
