Quality Assurance and Knowledge Management Expert
il y a 4 semaines
We are seeking a Quality and Knowledge Management Expert to join our team. As a Quality and Knowledge Management Expert, you will be responsible for maintaining and controlling quality assurance processes and standards. You will analyze performance data to identify trends and areas for improvement, and lead the quality and knowledge management processes for both in-house and outsourced teams.
Key Responsibilities:
- Maintain and control quality assurance processes and standards.
- Analyze performance data to identify trends and areas for improvement.
- Lead the quality and knowledge management processes for both in-house and outsourced teams.
- Work closely with in-house and outsourced operations teams to ensure alignment on quality and knowledge management initiatives.
- Implement knowledge management best practices and tools.
To be successful in this role, you will need:
- Experience in training and quality in a customer service center.
- Strong coordinating skills with ability to oversee multiple workstreams.
- Exceptional analytical and quantitative problem-solving skills.
- Excellent communication and presentation skills.
- Insight-driven approach to business growth, where you take responsibility and are accountable to deliver results in line with vision and goals.
- Familiarity with data management and visualization systems such as Power BI.
- Advanced Microsoft Excel, PowerPoint, and Word capabilities.
- Inclusive, positive, open to feedback, willing to multitask and learn on the job.
- Strong communicator with great ability to influence others and collaborate on a shared vision.
- Excellent communication skills in English and German, both written & spoken.
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