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Client Program Manager

il y a 1 mois


Lyon, Auvergne-Rhône-Alpes, France mylight150 Temps plein
About the Role

We are seeking a skilled Client Program Manager to join our team at mylight150. As a key member of our Product Marketing department, you will be responsible for creating and managing programs aimed at improving engagement and satisfaction across various client segments.

Key Responsibilities
  • Customer Needs Detection and Analysis: Identify the specific expectations of our key accounts, new customers, and other segments, particularly the "long tail." Collect and analyze data to personalize support programs.
  • Program Development and Management: Develop advanced training and engagement programs for experienced installers to deepen their knowledge of our offerings and strengthen loyalty. Design intensive training and support programs to assist first-time buyers in becoming familiar with our products.
  • Program Monitoring and Optimization: Carefully measure the effectiveness of programs and adjust strategies accordingly. Conduct regular follow-up with clients to assess satisfaction and identify opportunities for improvement.
  • Cross-Department Collaboration: Work closely with the sales, product, marketing, and support teams to coordinate actions and ensure a consistent customer experience. Participate in defining business priorities and aligning initiatives with company objectives.
Requirements
  • 5+ years of experience in Product Marketing, Strategic Marketing, or Complex Project Management, in an agile and demanding environment.
  • Experience in the energy sector is a plus.
  • Proven experience in client program or account management, ideally in a B2B environment.
  • Excellent communication skills, with the ability to engage with various stakeholders.
  • Analytical skills and the ability to interpret data to drive decision-making.
  • Self-motivated, organized, and capable of managing multiple projects simultaneously.
What We Offer
  • Contract Type: Permanent (CDI)
  • Compensation and Benefits: Compensation ranging between 50k€ and 70k€, Meal vouchers, RTT (additional paid leave), Health Insurance.
  • Work Location: Lyon 6 (69).