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Client Program Manager
il y a 1 mois
We are seeking a skilled Client Program Manager to join our team at mylight150. As a key member of our Product Marketing department, you will be responsible for creating and managing programs aimed at improving engagement and satisfaction across various client segments.
Key Responsibilities- Customer Needs Detection and Analysis: Identify the specific expectations of our key accounts, new customers, and other segments, particularly the "long tail." Collect and analyze data to personalize support programs.
- Program Development and Management: Develop advanced training and engagement programs for experienced installers to deepen their knowledge of our offerings and strengthen loyalty. Design intensive training and support programs to assist first-time buyers in becoming familiar with our products.
- Program Monitoring and Optimization: Carefully measure the effectiveness of programs and adjust strategies accordingly. Conduct regular follow-up with clients to assess satisfaction and identify opportunities for improvement.
- Cross-Department Collaboration: Work closely with the sales, product, marketing, and support teams to coordinate actions and ensure a consistent customer experience. Participate in defining business priorities and aligning initiatives with company objectives.
- 5+ years of experience in Product Marketing, Strategic Marketing, or Complex Project Management, in an agile and demanding environment.
- Experience in the energy sector is a plus.
- Proven experience in client program or account management, ideally in a B2B environment.
- Excellent communication skills, with the ability to engage with various stakeholders.
- Analytical skills and the ability to interpret data to drive decision-making.
- Self-motivated, organized, and capable of managing multiple projects simultaneously.
- Contract Type: Permanent (CDI)
- Compensation and Benefits: Compensation ranging between 50k€ and 70k€, Meal vouchers, RTT (additional paid leave), Health Insurance.
- Work Location: Lyon 6 (69).