Waiter
il y a 1 mois
We are seeking a skilled and friendly Waiter to join our team at MGallery Nairobi Gigiri. As a Waiter, you will be responsible for providing exceptional service to our guests, ensuring their dining experience is memorable and enjoyable.
Key Responsibilities:- Read daily events and acknowledge VIP arrivals
- Know all menu items, garnishes, contents, and preparation methods and relay this information to guests in a polite and concise manner
- Present children's menus when appropriate and describe specials and alternative cuisine
- Serve and clear food and beverage items in an unobtrusive and professional manner
- Utilize the POS system to ring up sales, print checks, close checks, and complete cash-out procedures
- Carry trays, bus, and reset tables with linen, china, glass, and silver
- Ascertain guests' satisfaction and handle any problems that may arise, informing a manager of the problem and how it was resolved
- Follow cash and credit card procedures according to the guidelines of the accounting department
- Maintain a clean, neat, and orderly restaurant throughout service
- Polish silver, refill salt, pepper, and sugar, creamers, etc
- Ensure that work station is stocked with appropriate condiments at all times
- Report any guest comments regarding food and beverage to manager
- Conscientious handling and maintenance of operating equipment
- Learn and adhere to safety, sanitation, and hygiene policies
- Maintain good working relationships with colleagues and all other departments
- Maintain complete knowledge of all F&B services, outlets, and hotel services/features
- Perform opening/closing side duties as assigned and set all tables according to standards
- Report to manager any kinds of deviation from set standard and procedures
- Ensure that all service and storage areas are kept safe and clean
- Help minimize waste, neglect, breakages, and mishandling of supplies and equipment
- Carry out light cleaning and maintenance of the outlet
- Assist other Food & Beverage Outlets in their operations during peak hours if needed
- Observe Recycling Procedures of the Hotel in Relation to cans and bottles
- Minimum 1-year food and beverage serving experience
- Previous public contact and/or cashiering experience
- Very good reading, writing, and oral proficiency in the English language
- Must be well presented and professionally groomed at all times
- Able to account and handle cash effectively and efficiently
- Good communication and customer contact skills; good problem resolution skills
- Basic F&B product knowledge
- Team player with strong interpersonal skills and attention to detail
Should be eligible to live and work in Kenya.
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