Field Service Technician: High-Tech Equipment Specialist
il y a 3 jours
**About the Role**
BTG Group is seeking a skilled Field Service Technician to join our team. This is an exciting opportunity for a motivated individual to provide lifecycle and after-sales services for our high-tech equipment used in various manufacturing processes.
**Job Description**
The successful candidate will be responsible for traveling frequently (up to 65%) to client sites in France and Europe, where they will commission, start-up, modernize, perform preventive maintenance, and troubleshoot our devices. The ideal candidate will have strong analytical skills, excellent communication skills, and the ability to work independently as well as part of a team.
**Responsibilities**
- Ensure ultimate internal and external customer satisfaction.
- Proactively plan and execute customer visits for service or sales-related activities.
- Perform start-up, commissioning, mechanical/electronic maintenance, testing, and repairs for BTG's high-tech online analyzers, sensors, and lab equipment.
- Accurately document services and key information using computer-based reporting systems.
- Contribute to service sales by identifying opportunities during customer visits, and leading sales initiatives, with support of dedicated instrument sales team when required.
**Requirements**
- Strong background in mechanics, automation, and/or electronics.
- Comfortably using computer hardware and software (Microsoft Office, CRM, configuration, etc.).
- Problem-solving skills with a natural curiosity to learn and resolve technical issues.
- Good interpersonal, listening, and communication skills to interact effectively with customers and colleagues.
- High level of accountability, punctuality, and organization.
- Ability to work independently, in a team, and proactively.
- Willingness to travel up to 65%, including occasional international trips across Europe.
**What We Offer**
A competitive salary of approximately €50,000-€60,000 per year, depending on experience, plus benefits and opportunities for professional growth.
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