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GUO Engagement Coordinator

Il y a 3 mois

Puteaux, Île-de-France AXA France Temps plein
Your Role and Responsibilities

At AXA, we are dedicated to supporting over 108 million customers at every stage of their lives with essential products and services. Our offerings range from insurance and personal protection to savings and wealth management. We also prioritize our employees, fostering a culture of pride and belonging across 50 countries. Our aim is to create opportunities that challenge, inspire, and reward our team members while cultivating an open, supportive, and empowering work environment.

Your Work Environment:

The headquarters of AXA Group (GIE AXA) serves as the hub for our corporate activities, providing essential guidance and support to our global subsidiaries. This ensures the alignment and execution of the Group's overarching strategy, adherence to standards, consistency in commercial approaches, and the sharing of best practices. With around 1000 employees from 45 different nationalities, our headquarters offers a rich and stimulating workplace culture.

As part of the Group, you will join the newly established Group Underwriting Office, which is focused on enhancing the performance of our insurance portfolio and emphasizing technical excellence. This platform will also play a pivotal role in defining our global strategy concerning emerging risks related to energy transition and cybersecurity.

Within this department, you will be a member of the Group CUO Operations & Transformation team, a strategic function within AXA GUO and AXA GIE. This role is designed to enable the GUO organization through partnership, collaboration, support, and a mindset geared towards continuous improvement and simplification.

Our mission is to empower and streamline our organization, enhance engagement across AXA Group (GIE), and create a significant, measurable impact. We achieve this by collaborating with key stakeholders across AXA GIE functions, GUO, and various entities to drive strategic priorities with a disciplined approach, effective change management, clear communication, and investment in our key strategic initiatives.

Your Job and Daily Responsibilities:

Job Purpose

Your primary responsibility will be to create and facilitate enablement across GUO and GIE, focusing on various topics such as AXA GO/TDO, Global Business Services (GBS), Data Procurement/Ai, and Finance. You will also provide support on operational and ad-hoc priorities during colleagues' absences.

Dimensions:
  • GUO teams (approximately 180+ permanent staff in France & Spain)
  • GIE
  • AXA entities
Context & Major Challenges

The newly formed Global Chief Underwriting Office is responsible for establishing and driving profit and growth through Product Underwriting Strategy, Portfolio Design, and Technical Underwriting Excellence in collaboration with AXA Entities for both Commercial and Retail sectors.

The CUO Transformation & Operations team, led by the Head of Group CUO Transformation & Operations, is tasked with executing the CUO strategy at all levels.

Key Accountabilities

You will lead initiatives and provide support to the GUO Head of Operations and Engagement, collaborating closely with all members of the Group Transformation & Operations Team, GUO team, and necessary entities to facilitate teamwork across departments.

This role will serve as a key facilitator to address the requests and expectations of both internal and external stakeholders. You will also oversee high-level projects and coordinate complex and confidential information to aid decision-making, necessitating strict confidentiality regarding sensitive business and employee information.

Your responsibilities will include:

AXA GUO Engagement:
  • Leading and supporting GUO engagement with Group functions, addressing both day-to-day and strategic topics.
  • Acting as the GUO IT Demand and Project Portfolio Manager in relation to GO and GIE IT.
  • Defining GUO 'demands and needs' through process analysis and design, scoping business requirements, and collaborating with key stakeholders.
  • Stakeholder Management - Leading governance to structure GUO 'demands and needs', ensuring requirements are gathered systematically and communicated with key stakeholders.
  • Communications - Ensuring proactive and clear communication with stakeholders on various topics.
Procurement and Outsourced Services:
  • Supporting the GUO Head of Operations and Engagement in GUO Procurement and outsourced services, developing a strategic roadmap to achieve GUO Technical Excellence ambitions.
Procurement:
  • Ensuring adherence to Group and/or GIE Procurement processes for all external partnerships.
  • Creating and maintaining a GUO register of external partnerships.
  • Understanding new partnerships and supporting their onboarding with Group Procurement processes.
  • Driving efficiency and identifying cost-saving opportunities through negotiations.
  • Developing clear business requirements for outsourced relationships with defined KPIs.
Outsourced Services:
  • Supporting the development of a strategic roadmap to leverage outsourced services.
  • Developing business requirements and process designs for responsibilities transferred to outsourced partners.
  • Maintaining regular engagement with outsourced partners to monitor work quality.
  • Using data and feedback to identify and resolve service issues proactively.
  • Escalating issues to Senior Management as necessary.
Your Profile

Main Competencies and Experience

Competencies:
  • Ability to drive change in a matrix and international environment.
  • Skill in simplifying key messages and communications.
  • Capability to develop and maintain productive relationships with stakeholders.
  • Ability to provide guidance and seek input from others.
  • Experience working collaboratively with diverse teams across geographies.
  • Excellent verbal and written communication skills.
  • Strong financial and analytical skills.
  • Judgment to identify and solve day-to-day problems.
  • Ability to analyze reports and identify trends.
  • Knowledge of procurement and business processes.
Behaviors:
  • Self-aware and collaborative.
  • Builds trust and listens effectively.
  • Comfortable with ambiguity and adaptable.
  • Strong relationship builder and humble.
  • Change agent and culturally sensitive.
  • Patient and willing to learn.
Languages:
  • Fluent in French.
  • Fluent in English.
  • Spanish is a plus.
Why Join Us?

By joining AXA, you become part of a responsible company that values its people and the planet. We promote internal mobility and employee training, offering numerous benefits and flexible working arrangements.

At AXA, our mission is to act together for human progress by protecting what matters. We are a global leader in insurance, committed to societal and environmental causes, and dedicated to recognizing and valuing individual differences. If these ambitions resonate with you, we invite you to join us in making a difference.