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il y a 3 semaines
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Global IT Operations Manager
Il y a 3 mois
As an IT Operations Manager at Select Assistants, you will be at the forefront of overseeing our global IT initiatives, ensuring the robustness and efficiency of our technological framework. Your leadership will be pivotal in steering a remote team dedicated to optimizing our IT services.
Key Responsibilities:
- Supervise and address open IT support requests on a daily basis, guaranteeing prompt resolutions.
- Evaluate and enhance performance metrics to boost team effectiveness, ensuring adherence to service expectations.
- Establish and nurture effective communication pathways with team members and users to promote seamless remote collaboration.
- Act as the primary contact for intricate IT challenges, offering expert advice and assistance.
- Oversee and assess the progress of IT projects, ensuring compliance with deadlines and quality standards.
- Regularly review systems for necessary updates and security patches, ensuring adherence to best practices.
- Propose innovative solutions to enhance IT operations and team development.
Ideal Candidate Profile:
Qualifications:
- Demonstrated experience in leading global IT teams, with a solid grasp of remote team dynamics.
- Proficient in Office 365, Azure, Intune, and network troubleshooting, including familiarity with SonicWall.
- Skilled in managing multiple IT disciplines and projects simultaneously.
- Exceptional communication abilities in English, capable of fostering relationships and guiding a team across various time zones.
- Proven capability to function at a high technical level while maintaining a strategic management focus.
- Technical proficiency equivalent to a Level 3 Technician.
- A strong enthusiasm for technology, with a proactive mindset for identifying and implementing innovative IT solutions.
- A solid educational foundation in Information Technology or a related discipline.
This position is ideal for a committed IT professional eager to embrace the challenge of leading a diverse and global team. If you are passionate about technology and have the ability to inspire excellence within your team, we welcome your interest in enhancing our IT operations.
What We Offer:
- Flexible working arrangements
- Leadership opportunities
- Collaboration with top-tier talent