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Cloud Solution Architect
Il y a 2 mois
We are seeking a highly skilled Cloud Solution Architect to join our team at Microsoft. As a key member of our Global Delivery Team, you will play a critical role in empowering our customers to accelerate business value through differentiated customer experiences that leverage Microsoft's products, services, and partnerships.
Key Responsibilities:- Drive positive Customer Satisfaction by leveraging Microsoft Teams & Employee Experience Solutions expertise to enable defined Customer Success Plan outcomes.
- Provide feedback & insights from customers/partners to the relevant MS teams, including Product Groups, to enable continuous improvement.
- Actively engage with business and technical decision makers to drive intent, enablement, and usage of customer-owned Microsoft Employee Experience Solutions.
- Develop opportunities to drive Customer Success business results by working with customers to ensure they understand Employee Experience Solutions value proposition.
- Manage operational excellence and customer health by ensuring process compliance and managing pipeline.
- Meet or exceed Key Performance Indicators and targets.
- Bachelor's Degree in Computer Science, Information Technology, Engineering, Business, or related field and relevant recent experience in cloud/infrastructure technologies, information technology (IT) consulting/support, systems administration, network operations, software development/support, technology solutions, practice development, architecture, and/or consulting.
- Experience with Level 200/300 of SharePoint on-prem in one or more of the following areas: SharePoint architecture / Topology, SharePoint Service Applications, SharePoint Troubleshooting skills, SharePoint Authentication Providers, SharePoint (Zero downtime) patching, SharePoint Basics, SharePoint Disaster Recovery scenarios, Upgrading between SharePoint versions, Managing, maintaining, and migrating Enterprise SharePoint Server, Scaling Enterprise SharePoint environments, Configuring SharePoint Hybrid solutions, Migrating to SharePoint Online.
- Fluent in French and English.
- Experience in Customer Success for productivity, employee experience solutions, and business process transformation platforms.
- Strong technical aptitude and desire to work with both business and IT stakeholders.
- Experience in building and maintaining executive-level stakeholder relationships and leading value proposition conversations aligned to customer priorities and outcomes.
- Ability to interpret and dissect the industry and business priorities of customers.
Microsoft is an equal opportunity employer. We are committed to creating an inclusive environment for all employees and applicants. We welcome applications from diverse candidates and are an affirmative action employer. If you need assistance and/or a reasonable accommodation due to a disability during the application process, please let us know.
