Simulation and Calculation Specialist

il y a 3 semaines


Paris, Île-de-France About Datadog: Temps plein
About Datadog:

Datadog is a company that values diversity and collaboration, where traditional and non-traditional backgrounds come together to solve complex problems.

Job Description:

We are seeking a skilled Simulation and Calculation Specialist to join our team. As a member of our Tier 2 Support team, you will be at the crossroads between Support, Engineering, Product, and our customers.

As a Simulation and Calculation Specialist, you will be responsible for:

  • Developing technical knowledge with Datadog Synthetic and Real User Monitoring
  • Investigating customer escalations, leading technical calls with clients, and handling high-priority issues
  • Building out documentation and knowledge base articles for various technologies in your product area
  • Running office hours and leading learning sessions for the Solutions team
  • Preparing the worldwide Solutions team for new products and features, ensuring the technical proficiency of the team
  • Partnering with Engineering and Product to identify areas of improvement to better serve our customers

We are looking for a self-motivated, detail-attentive, and continuous learner who defaults to a client-centric approach. You should have a basic knowledge of Linux and experience as a customer-facing Support or Solutions Engineer. If you're passionate about technology and want to grow your skills, we encourage you to apply.

Benefits and Growth:

We offer a range of benefits and growth opportunities, including:

  • Generous and competitive global and US benefits
  • New hire stock equity (RSUs) and employee stock purchase plan
  • Continuous career development and pathing opportunities
  • Product training to develop an in-depth understanding of our product and space
  • Best-in-breed onboarding
  • Internal mentor and buddy program cross-departmentally

Benefits and growth opportunities may vary based on the country of your employment and the nature of your employment with Datadog.



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