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Customer Service Specialist
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About Société Générale Assurances
Société Générale Assurances is a leading provider of insurance solutions, committed to protecting individuals and businesses from financial risks. We offer a comprehensive range of products and services designed to meet the evolving needs of our clients.
Your RoleAs a Customer Service Specialist, you will be the primary point of contact for our valued clients, providing exceptional service and support throughout their insurance journey. You will play a vital role in building strong relationships, understanding client needs, and delivering tailored solutions.
Key Responsibilities- Assist clients with banking operations, ensuring smooth and efficient transactions.
- Offer personalized product recommendations, guiding clients through our diverse portfolio of insurance options.
- Promote digital tools and services, empowering clients to manage their policies and accounts online.
- Analyze client financial situations and associated risks, providing informed advice and mitigating potential concerns.
- Collaborate with specialized advisors for complex requests, ensuring seamless service delivery across all areas of expertise.
- Contribute to the overall success of our branch by fostering a positive and customer-centric environment.
We are seeking individuals with strong interpersonal skills, excellent communication abilities, and a passion for delivering exceptional customer service.
- Proven experience in a customer-facing role within the financial services industry.
- A Bachelor's degree in a relevant field, such as business administration or finance.
- Strong analytical and problem-solving skills.
- Proficiency in using digital tools and platforms.
At Société Générale Assurances, we are committed to investing in the growth and development of our employees. This role offers a valuable opportunity to gain experience in the insurance industry and progress within our organization. Through personalized training programs and internal mobility initiatives, you can advance your career and reach new heights.
