Emplois actuels liés à Client Quality Supervisor - Bernin, Auvergne-Rhône-Alpes - ASML
-
Mps Eu Field Service Engineer Based in France
Il y a 2 mois
Bernin, France ASML Temps plein**Introduction** Are you challenged by complex technical products and realizing improvement processes in a customer service environment? Are you able to analyze and understand failure modes of technical parts and determine possible root causes together with a team of technical experts? Do you have a quality mind-set? Do you like hands-on mechatronics...
-
Mps Cs Eu Field Service Engineer
Il y a 5 mois
Bernin, France ASML Temps plein**Introduction** Are you challenged by complex technical products and realizing improvement processes in a customer service environment? Are you able to analyze and understand failure modes of technical parts and determine possible root causes together with a team of technical experts? Do you have a quality mind-set? Do you like hands-on mechatronics...
-
Mps Eu Travelling Service Engineer Based in France
Il y a 5 mois
Bernin, France ASML Temps pleinLocation Bernin, France Team Customer Support Work experience 2-3 years Educational background Mechanical Engineering, Electrical Engineering, Mechatronics Travel 50% Workplace type On-Site Fulltime/parttime Full time New **Job ID**:J-00294848 **Introduction** Are you challenged by complex technical products and realizing improvement...
-
Field Service Engineer
Il y a 5 mois
Bernin, France ASML Temps plein**Introduction to the job** ASML brings together the most creative minds in science and technology to develop lithography machines that are key to producing faster, cheaper, more energy-efficient microchips. We design, develop, integrate, market and service these advanced machines, which enable our customers, the world’s leading chipmakers, to reduce the...
-
Field Service Engineer
Il y a 5 mois
Bernin, France ASML Temps plein**Introduction to the job** ASML brings together the most creative minds in science and technology to develop lithography machines that are key to producing faster, cheaper, more energy-efficient microchips. We design, develop, integrate, market and service these advanced machines, which enable our customers, the world’s leading chipmakers, to reduce the...
-
Field Service Engineer
Il y a 5 mois
Bernin, France ASML Temps pleinIntroduction to the job ASML brings together the most creative minds in science and technology to develop lithography machines that are key to producing faster, cheaper, more energy-efficient microchips. We design, develop, integrate, market and service these advanced machines, which enable our customers, the world’s leading chipmakers, to reduce the...
Client Quality Supervisor
Il y a 3 mois
Overview
The Client Quality Supervisor (CQS) within the Customer Solutions & Support (CS&S) division is tasked with representing the customer's perspective at our corporate headquarters through our dedicated customer team. This role is pivotal in ensuring appropriate follow-up, prioritization, and direction for global operations. The CQS guarantees that the products and services delivered by ASML adhere to established quality benchmarks and service level agreements. Key responsibilities encompass comprehending customer expectations, managing incidents (such as customer grievances, critical dead on arrival (DoA) components, and new machine quality issues), and outlining the customer's quality strategy for implementation.
The CQS will report to the EU/US Customer Team and will be based in the ASML office, supporting various clients within the EU/US customer team.
Key Responsibilities
· Participate as a member of the Site Operation staff team, serving as a Quality Business Partner.
· Serve as the primary Quality contact for local, central, and customer engagements.
· Collaborate with quality engineers to ensure operational excellence and exemplify quality best practices.
· Ensure the delivery of quality across the entire value stream.
· Integrate GlobalFoundries worldwide quality initiatives with other Client Quality Supervisors in the EU/Asia.
Qualifications and Experience
· Bachelor’s Degree or an equivalent combination of education and experience is required.
· A Master’s degree is advantageous.
· At least 10 years of experience in customer solutions or support is necessary.
· A minimum of 3-5 years of experience in a supervisory role is required.
· Experience in the semiconductor industry is preferred.
Required Skills
Working at the forefront of technology, you will encounter new challenges and problems to solve – collaboration is essential. You will not operate in isolation; instead, you will be part of a vibrant, dynamic work environment where you will work alongside supportive colleagues. There is always room for innovative and diverse perspectives. You will have the autonomy and trust to determine the best approach to tasks and problem-solving.
To excel in this position, you will need the following skills:
· A strong customer-focused mindset and exceptional customer interaction abilities.
· Effective communication and persuasion skills; the capability to influence without authority.
· A proven history of process enhancement; able to assess field and factory processes and initiate improvements.
· Ability to act as a quality role model, embedding quality into daily operations.
· Strong analytical skills; capable of interpreting data and drawing insights from reports.
· Leadership and change management capabilities with a practical approach.
· Ability to collaborate and work towards unified team objectives.
Additional Information
· The position may require travel, both internationally and domestically, up to 30% of the time.
· Flexibility to work varied shifts and extended hours, including nights, weekends, and holidays, is expected.
· The role involves routine sitting, walking, talking, hearing, and using hands for various tasks; occasional movement around the campus may be required.
· Onsite presence is required for 40 hours a week, except during travel or with prior approval for remote work related to collaboration with local stakeholders.
· Address customer complaints and manage incident escalations effectively.
· Oversee quality dashboards and implement gap closure strategies.
· Provide customer quality updates at the departmental level, including customer audits.
· Take a proactive stance on the established customized quality strategy. Feed insights to the customer team for prioritization and alignment.
Commitment to Diversity and Inclusion
ASML is an Equal Opportunity Employer that values and respects the significance of a diverse and inclusive workforce. The company is committed to recruiting, hiring, training, and promoting individuals in all job titles without regard to race, color, religion, sex, age, national origin, veteran status, disability, sexual orientation, or gender identity. We recognize that diversity and inclusion are vital to the success of our organization.
For more information about the application process at ASML, please refer to our guidelines.
